August 15, 2022
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Crafting First Statement in Crisis Situations: What To Say and When to Say It
By Nora Jacobs, Hennes Communications
For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets the tone for ongoing coverage of the story. Speak too quickly and you run the risk of omitting important, basic facts or worse – making incorrect statements that you will subsequently have to walk back, threatening your credibility with the public and your own stakeholders.
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Lawyers Should Not Rewrite Crisis Communications
Introduction by Bruce Hennes, Hennes Communications
At every Continuing Legal Education class I teach, I talk about the necessity of communicating with clarity, speed, transparency, admitting the obvious and the importance of a genuine apology – and not sounding like an attorney. Here's why.
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How to Admit You’re Wrong; Admitting Wrongdoing Isn’t a Failure, It’s an Opportunity
Being wrong is an unavoidable aspect of the human condition. Defining what constitutes “wrong,” however, can get messy. People can be wrong about any multitude of things, from misremembering the name of a ’90s pop song to incorrectly casting blame onto a friend during a heated argument. Mistakes happen on scales big and small, topics tangible and moral or ethical.
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Do You Sound Like a Leader?
Whenever you are speaking to an audience (whether customers or colleagues), people won’t only be evaluating your words, they will be “reading” your voices. Listeners will be searching for clues to possible hidden agendas, concealed meanings, disguised emotions, undue stress – anything, in short, that will help them determine if they can rely on what they’re being told.
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5 Pitfalls of Restaurant Review Management
Reviews can make or break a company. In the modern digital age, customers turn to online reviews to help them decide where to go on their meal, coffee stop, or happy hour. While it may seem tedious, monitoring and responding to your reviews are equally important to the reviews themselves.
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How to Rebuild a Damaged Reputation
The way we perceive reputations as a whole has shifted in the digital era. But we still fundamentally stick to a truism credited to Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
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How Sincere Is Will Smith’s Video Apology?
Four months after slapping Chris Rock in front of millions of people, Will Smith posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career.
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How to Tactfully Interject in a Virtual Meeting
Picture it — you’re on a call with a few colleagues and your boss, discussing a project you’re heavily involved with. Although you have thoughts to share, you can’t seem to get a word in edgewise. Dialogue ping-pongs between your manager and coworkers until the meeting ends. Despite your intentions, you couldn’t seem to politely interject. You log off feeling defeated and frustrated with yourself for failing to insert your ideas.
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Our Upcoming Seminars In Case You Missed It
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8/25/22 Eastern Stark County Safety Council
9/1/22 LeadingAge Ohio
9/7/22 Arizona School Attorneys Association
9/8/22 Arizona School Boards Association
9/14/22 Ohio State Bar Association
9/21/22 Fire & Emergency Manufacturers Assoc.
9/22/22 Texas School Attorneys Association
10/12/22 Ohio Municipal League
10/13/22 Cleveland Metropolitan Bar Association
10/25/22 Winding River Managing Partner Bootcamp
10/28/22 CAK Safety Council
11/8/22 National Sales & Marketing Executives
11/13/22 Ohio School Boards Association
11/14/22 Ohio School Boards Association
11/29/22 Florida School Boards Association
11/30/22 Florida School Boards Association
12/14/22 Cleveland Metropolitan Bar Association
3/30/23 Cleveland Devel. Corp. Leadership Program
4/15/22 Neighborhood Leadership Devel. Program
5/3/23 Highland-Fayette-Clinton Safety Council
8/18/23 Coll. of Urban Affairs, Cleveland State Univ.
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