Crisis Management Today:
Trump, Twitter & Risk Management 12/15/16
Trump Benefited From ‘Overwhelmingly Negative’ Tone of Election News Coverage; Assessing the Board’s Role Before the Next Crisis; How Police Are Watching You on Social Media; Lies, Propaganda, Fake News and You: The Next Crisis Management Challenge; What is the “President’s Daily Brief”; Six Habits of the Best Conversationalists; How Facebook Plans to Fight Fake News; Pope Warns Media Over “Sin” of Spreading Fake News; Why President Trump Probably Won’t Stop Bashing the Press on Twitter
Crisis Management Today:
How Lawyers & Crisis Managers Can Work Together 12/1/16
How Lawyers & Crisis Managers Can Work Together; Do You Have a Crisis Communications Plan?; Reputation Management, Fake News and How to Deal With the Constantly Changing Rules; Snapchat, Lies and Photoshop: Is Social Media A Threat to Our Judicial System?; Do You Have Unspent Dollars In Your Budget?; 10 Domain Name Secrets to Repair Your Online Reputation; 6 Rules for Using Gestures in Presentations; Why Imagery & Metaphor are Essential for Business Communications
Crisis Management Today:
Trump’s Body Language 11/15/16
Body Language At The Trump And Obama Meeting; Mother Tongue of Global Crisis Management: Social Media; Volkswagen: It Just Keeps Getting Worse; Twitter: How a Little Blue Bird Became a Communications Juggernaut; 6 Lessons from Donald Trump’s Winning Marketing Manual; The Benefits of Executive Communications Coaching; CLE Season is Upon Us; How the Internet is Loosening Our Grip on Truth; Responding to Questions You Don’t Want to Answer; 10 Ways to Bolster Crisis Communications Planning
Crisis Management Today:
Disclosure & Apology 11/1/16
On the Ground in Cleveland During the Republican Convention; How to Project Power; Social Media Monitoring by Government Agencies – A Fine Line Between Privacy & Public Safety; A Very Brief Primer on Repentance and Apologies, Genuine and Not; Empathy vs. Apology; Perfecting the Pitch – What Editors Want; 6 Proven Methods of Persuasion; How an A.P. Reporter Took Down Flossing
Crisis Management Today:
Presidential Debate Body Language 10/15/16
Body Language at the Second Presidential Debate; As Profanity-Laced Video Leaks, Outlets Grapple with Trump’s Language; Looking Your Best on Skype, TV, YouTube & FaceTime; The Benefits of Executive Communication Coaching; The Basics of Saying “I’m Sorry”; What To Do If Your Business is Being Attacked by Fake Reviews; How to Get People to Evacuate. Try Fear.; The Art of Condolence – How to Express Sympathy
Crisis Management Today:
Context is King, Wells Fargo & Ford 10/1/16
Context is King; I Muted Donald Trump & Hillary Clinton During the Debate – I Still Knew the Score; Faced With Trump’s Relentless Attacks, Ford (Finally) Has A Better Idea; Trick or Treat! Outrage Masquerades as Principles in Crisis Management; Context is King: 3 Ways to Take Control of Interviews; The LEADS Mnemonic; 10 Life Lessons for Public Speaking; Perfecting the Pitch: 26,000 Pitches Reveal What Editors Want; Thom Fladung on How Wells Fargo Mishandled Their Reputational Crisis Situation; CyberSecurity: What To Do After a Major Hack; How to Power Your Writing with Active & Passive Verbs
Crisis Management Today:
Hypervigilance & The Digital Age 9/15/16
Hypervigilance and the Digital Age; Even Hall of Famers Can Fumble Crisis Management; Responding to Reports of Sexual Abuse of Students, Past and Present – The Convergence of Attitudes and Expectations; You’re Ready For Your Video Interview. What Could Possibly Go Wrong?; Why is Penn State celebrating Joe Paterno?; Turn Your Mobile Phone Into an Early Warning System; The Best Doctor Ad Ever: Grey’s Anatomy, House, ER, M*A*S*H & Scrubs Docs Unite; Why Bugs Bunny is the Ultimate Animated American Icon
Crisis Management Today:
The (Epi)Pen is Mightier Than the Sword 9/1/16
The (Epi)Pen is Mightier Than the Sword; Crisis Communications: Too Important Not to Plan For; Communication Tactics To Supercharge Your Leadership; Ryan Lochte’s Apology is Clear: He Doesn’t Realize What He Has Done Wrong; Why Do Many Politicians Use Music Without Artist Consent; NPR Website to Get Rid of Comments; How to Responsibly Exercise Your Right to Record the Police; How the Associated Press Uses Robotic Cameras to Shoot the Olympics
Crisis Management Today:
The TV I-Team Is Back 8/15/16
To read this newsletter, please cut-and-paste this URL into your browser: http://us9.campaign-archive2.com/?u=c0a17b949ebe29eab9654f6d0&id=427af65066&e=
The TV I-Team is Back: Better Be Ready; Facebook is Experimenting with Having an Open Camera at the Top of the News Feed – The Impact On Your Organization Could Be Profound; Colleges Rarely Apologize for Mishandling Rape Cases, and Survivors are Sick of It; 6 Proven Methods of Persuasion; Panic Management; In a Vulgar Election, News Organizations Green-Light Profanity; Inside the TV News Skyboxes at the Conventions
Crisis Management Today:
Cleveland, Cops, the Republican National Convention & Crisis Management 8/1/16
Cleveland, Its Police and the Republican National Convention: How Crisis Management Prevented a Crisis; 3 Social Media Lessons from the Cleveland Police; Facebook Live and Crisis Management – the 24 Second News Cycle; The Best & Most Memorable New York Times Obituaries ; Photos from the Cleveland Republican National Convention’s Media Center; 6 Habits of the Best Conversationalists
Crisis Management Today:
Horse-Race Journalism 7/15/16
Horse-Race Journalism Dominated Primary Media Coverage; How Live-Streaming a Police Shooting Could Change the Narrative; Veteran Akron Communications Professional Stephanie York Joins Hennes Communications; The Dividend of Crisis (Yes, There Is One); Body Language – Why You Don’t Believe Me When I Say “I’m Listening” ; World’s Best Commercials of 2015-2016; New Yorker Parody – The Neu Jorker; Disney Faces PR Risk, Risk of Legal Action After ‘Gator Attack; Disney Will Withstand PR Nightmares of Alligator Attack, Terrorist Interest
Crisis Management Today:
Serious About Crisis Management? Get Serious About Social Media! 6/15/16
Serious About Crisis Management? Get Serious About Social Media!; The Social Media Uproar Over Harambe’s Death; Getting Over Stage Fright With the Help of Your Smartphone; 3 Lessons From General Mills During a Product Recall; Misremembering Kitty Genovese: What Happens to the Coins People Toss Into Fountains?; Dispute Over An Iconic Sports Photo of Babe Ruth Quietly Ends
Crisis Management Today:
Top 5 Mistakes Businesses (and Governments) Make in Disasters 6/1/16
Top 5 Mistakes Businesses (and Governments) Make in Disasters; McDonald’s and ‘The Founder’: What to Do When Your Brand’s in an Unsought Spotlight; 6 Tactics For Leveraging Your Employees During a Social Media Crisis; Using Journalism to Find Solutions – Join a Community Conversation About a Growing Trend; According to the BBC – The 100 Greatest American Films; Dear Sir/Madam: How You Should You Handle Writing Salutations & Signatures; What Happens to Your Face When You Speak in Public?
Crisis Management Today:
Crisis Communications Lessons from the Campaign Trail 5/15/16
Psychologist Says People Judge You Based on 2 Criteria When They First Meet You; How One Restaurant Critic Took on the Food Fables We’ve All Been Fed; 9 Ways Spokespeople Can Annoy Reporters; Crisis Communications Lessons From the Campaign Trail; Video Reveals Vile Online Attacks on Female Sports Reporters; Crisis Management vs. Issue Management; Graceful Ways to Say ‘I Don’t Know’; It’s Not Just About Honesty; How to Make Your Video Cover Letter More Like a Movie Trailer
Crisis Management Today:
Why Your TV Screams at You in May 5/1/16
Why Your TV Screams at You in May; Is Search Engine Suppression an Ethical Practice?; Escaping the Digital Media ‘Crap Trap’; Breaths of Fresh Air: The Art of the Terry Gross Interview; Cleveland – Come to the convention – Stay for the unconventional; William Shakespeare, Playwright & Poet, Dead at 52; Crisis Management for Today’s Restaurant; How the FBI Reinvented Itself After 9-11
Crisis Management Today:
You Can’t Spin Your Way Out of Bad Behavior 4/15/16
You Can’t Spin Your Way Out of Bad Behavior; Turning Crisis Into Victory as a Keynote Speaker; 4 Crisis Communications Lessons from Kellogg’s; Power Posing – Fake It Until You Make It; 8 Things You Must Do After Receiving Press Coverage; Emergency Preparedness for You & Your Family; 8 Movies for Corporate Communicators
Crisis Management Today:
Training Near Terror 4/1/16
How SeaWorld and the Humane Society Came Together; Engaging and Informing Employing During a Crisis; Officials Use Twitter to Spread Information, Share Condolences After Brussels Attacks; Training Near Terrorism; Is Your Company Spokesperson Properly Prepared?; What Price the Brussels Airport Photograph?; Gaffes vs. Lies
Crisis Management Today:
The Definitive Guide to Selecting the Right Spokesperson 3/15/16
The Definitive Guide to Selecting the Right Spokesperson; Sponsors Cut Ties After Maria Sharapova Drops Drug Test Bombshell; Shape Up Your Body Language (6 Eternal Truths); The Mistakes That Make a PR Crisis Even Worse; Reporting Scalia’s Death, With All Possible Speed; 10 Ways Journalists Find Experts Like You for Comment; How to Cover Breaking News at the Worst Possible Time
Crisis Management Today:
The First 20 Minutes When a Crisis Hits 3/1/16
The First 20 Minutes – 6 Tips for Communicating When a Crisis Hits; VW’s Crisis Strategy – Forward, Reverse, U-Turn; The Republican National Convention is Coming to Cleveland; Why Cleveland’s Reputation Can Survive Republican National Convention Protests; Reputation Management – Controlling the Conversation; How to Eliminate Passive Voice in Writing; 7 Do’s and Don’ts Following a Social Media Mishap
Crisis Management Today:
Your Reputation in the Supercharged Era of ‘Confirmation Bias’ 2/15/16
Crisis Management & Your Reputation in the Supercharged Era of “Confirmation Bias”; Why Peyton Manning Gave Budweiser $3 Million in Free Advertising; Can Chipotle’s Reputation Management Strategy Save the Brand?; How to Deal with Negative Comments on Facebook; 7 Ways to Ensure Your Press Release Won’t Get Covered; The 10 Most Controversial Super Bowl Ads of All Time; How the New York Times is Using Their Unpublished Archives to Tell Stories It Missed the First Time
Crisis & Reputation Today:
Handling Online Negative Comments 2/1/16
Online Comment Boards: Handling Negative Comments, How to Engage and Live to Tell About It; Crisis Management – How to Appear Confident & Self-Assured, Even When You’re Not; 10 Body Language Tricks to Power Up Your Career in 2016; The Difference Between Tylenol and Volkswagen: The Imagination of Disaster; The Power of Public Speaking: Lessons from Martin Luther King, Jr.; Meet the Guy Who Makes Sure Your Ex Always Shows Up in Your Facebook Feed; The Covert World of People Trying to Edit Wikipedia – For Pay
Crisis & Reputation Today:
5 Crisis Management Resolutions for the New Year 1/15/16
5 Crisis Management Resolutions for 2016; Online Comment Boards – Learn to Swim Before Jumping in the Water; What to Do if Your Boss Asks You to Break the Rules; Brazil Mine Disaster Shows Value (and Harm) of Public Relations Responses; The Sidney Awards – The Year’s Best Long-Form Essays; Funny, Weird, Elaborate & Terrible – 33 Media Errors from 2015; Panel Discussion – How Terrorism Has Changed Our Lives; The 10 Most Cringeworthy Advertising Fails of 2015; Do College Admissions Officers Look at Your Child’s Facebook Pages? Yep.
Crisis & Reputation Today:
3 Ghosts of Crises Past 12/15/15
3 Ghosts of Crises Past – and the Lessons Left Behind; Got Writer’s Block? 14 Writers Share How They Fight the Blank Screen; A Bad Review is Forever: How to Counter Online Complaints; Florida Bar Laughs Off Nonsensical ‘Bar Complaint’; George Will Writes About the Frank Sinatra We Remember; Will Smith’s ‘Concussion’ Doesn’t Portray the NFL in a Flattering Light; The Times’ Definitive ‘Star Wars’ Style Guide; Google Cultural Institute Puts Us All Onstage
Crisis & Reputation Today:
Ambush Interviews 12/1/15
Confessions of a TV News Director, Part 2 – Ambush Interviews; Youthful Mistakes – and the Journalists Who Leap Upon Them; 7 Dos & Don’ts Following a Social Media Mishap; The New Normal: Amid a Crisis, Check Twitter; Six Deadly Sins of Nonprofit Writing; How to Create an Online Reputation Damage Control Strategy; Editing Wikipedia
Crisis & Reputation Today:
TV News Confessional 11/15/15
Confessions of a TV News Executive; 5 Crisis Management Tips for Your Brand; Tips & Techniques to Help Anyone Become a Better Speaker; Volkswagen – Half-Hearted Apologies for Intentional Misbehavior; Surviving an Active Shooter; Facebook Safety Check; Twitter Alerts
Crisis & Reputation Today:
Special ‘Apology’ Issue 11/1/15
Why Saying ‘Sorry’ is the Right – and Smart – Thing To Do; Timely TV News Interview Advice (From Another Time); When an Icon Crashes, Is an Apology Enough?; The U.S. is Losing the Social Media War; Yale University Unveils 170,000 Fascinating Photos Documenting the Great Depression and World War II; 7 Ways Nonprofits Can Use Periscope; Body Language Secrets for People Who Hate Networking
Crisis & Reputation Today:
The Biggest Change in Reporting You Never Heard Of – Iterative Journalism 10/15/15
The Biggest Change in Reporting You Never Heard Of – Iterative Journalism; 6 More Tips for Making Your Presentation More Memorable; 5 Patterns of Popular TED Talks; The Ultimate Media Checklist; 7 Ways Presenters Can Stop Dwelling on a Single Slide; Bill O’Reilly’s First Minute on Fox TV; What the Beatles’ Abbey Road Crosswalk Looks Like Today
Crisis & Reputation Today:
CEO Says “5,000% Price Hike Not Excessive” 10/1/15
BP, Enron – and Now Volkswagon; “I’m Sorry”: How You Say It Says a Lot About Your Organization; CEO Says “5,000% Price Hike Not Excessive”; All Crises Are Predictable; When the Big One Hits, Are You Ready?; Body Language Mistakes Successful People Never Make
Crisis & Reputation Today:
When Your Spokesperson is a Dud 9/15/15
How to Proceed When Your Spokesperson is a Dud; Crisis Communications – How Not To Do It; September is National Preparedness Month; Jeni’s Ice Cream Issues an Apology; 9/11 White House Emails Capture History Through Modern Lens; Post 9/11, Seven National Geographic Photographers Reflect on New York; We Are All First Responders
Crisis & Reputation Today:
McDonald’s Rebuffs Burger King 9/1/15
McDonald’s Rebuffs Burger King; Don’t Gloat About the Ashley Madison Leak; 5 Mistakes Not to Make On Camera; “The Evil That Slithered Up Behind Them”: Food Safety; Curt Schilling & the Old School’s Social Media Ignorance; Why Yale Library Decided to Preserve 3,000 Horror & Exploitation Movies on VHS
Crisis & Reputation Today:
Lessons from Ferguson 8/15/15
Why Hollywood Loves Lawyers; News Junkies & The Social Media Fix; Is Social Media Still the Great Equalizer?; Lessons from Ferguson – Are You Listening?; I Can’t Go On – Stage Fright; ‘Leadership Presence’ & The GOP Debate in Cleveland; Why Is It That Newspaper Editorials Never Have Bylines?
Crisis & Reputation Today:
Are Internet Trolls Winning? 8/1/15
Are Internet Trolls Winning? Only If We Let Them; Protecting Value in the Face of Mass Fatality Events; Beyond the Chaos – 3 Stories of Those Under the Gun During Major Crises; 6 Storytelling Lessons from Superheroes; 3 Things to Know About NPR’s Policy Regarding Offensive Language; Walter Palmer’s “Apology” is About Power and Excuses, Not Accountability; When A Private Message Ends Up In The Wrong Place
Crisis & Reputation Today:
Jeni’s Ice Cream, Fmr Mg. Editor of PD Joins Hennes Comm’s 7/19/15
Why First Impressions Stick; How Jeni’s Ice Cream Faced a Bet-the-Store crisis; Former Managing Editor of The Plain Dealer Joins Hennes Communications; TLC & The Duggar Family Scandal; Subway Spokesman Arrested in Child Pornography Investigation; 10 Crisis Management Tips; What Can We Learn About Dealing with a Crisis from the Malaysian Air Accident
Crisis & Reputation Today:
Brian Williams, Bruce Jenner & Eavesdropping on a Colonoscopy 7/1/15
The Story Behind Caitlyn Jenner’s Masterful Press Strategy; Brian Williams Goes to MSNBC: Punishment or Opportunity?; Breathing is Key to Persuasive Public Speaking; Man Records Doctors Insulting Him During His Own Colonoscopy — Shock, Anger and Lawsuit Follow; What To Do If Your CEO Suddenly Dies; The World’s 23 Best Commercials of 2014-2015; 14 Social Media Disasters
Crisis & Reputation Today:
Issuing a Public Warning 6/15/15
We’re Not Hennes Paynter Anymore; Issuing a Public Warning Is Not an Easy Decision; OP3 Conference; Up Periscope! Everyone’s a Live Reporter Now; CNN Releases Blooper Reel; Body Language Secrets; 5 Reasons You Need a Crisis Comm Plan
Crisis & Reputation Today:
Jeni’s Ice Cream – How To Do It Right 5-1-15
After a Public Shaming – Reclaiming My Dignity; Baltimore Officials & the Media Blame Game; Giving a Voice to Professional Athletes; Jeni’s Splendid Ice Creams – How to Do It Right; How Google & Facebook are Finding Victims of the Nepal Earthquake; 4 Lessons from a Baseball Manager’s F-Bomb Meltdown; What Can We Learn From the Police That Pioneered Body Cameras
Crisis & Reputation Today:
Yesterday – Slam Books; Today – Online Bullying 4/15/15
There Was an Explosion in New York City, and Seconds Later I Was Watching It Live on Periscope; The Difference Between Reporters & Publicists; Lessons from the Rolling Stone “A Rape On Campus” Debacle; Yesterday – Slam Books / Today: Online Bullying & Public Shaming; 3 Easy Questions That Can Derail an Interview; The 10 Best New York Times Corrections; Do It Yourself Media Interviews – The 2 Things You Must Get Right
Crisis & Reputation Today:
Why Did Starbucks Think “Race Together” Was a Good Idea? 4-1-15
Monica Lewinsky Gave a Really, Really Important TED Talk on Bullying; Why You Can’t Fake Your Feelings; Mass Fatality Events & Their Impact on Public Company Value; Why Did Starbucks Think ‘Race Together’ Was a Good Idea?; How Steve Jobs Made Presentations Look Effortless; In Swastika Vandalism Response, George Washington University Offers Proactive Messaging Strategy; What is the Best Ad Campaign of All Time?
Crisis & Reputation Today:
‘Coliseum Culture’ & the New Dynamics of Scandal 3-15-15
Curt Schilling Talks Cyber Bullying; Reputation Watch – Lawsuits’ Lurid Details Draw an Online Crowd; Corporate Reputation, Crisis Communications & The Global War on Terrorism; The ‘Coliseum Culture’ – the New Dynamics of Scandal Where No Sin Will Be Forgotten; 5 Tips for Off-the-Cuff Speaking; The President & The Press
Crisis & Reputation Today:
Internal Audiences 3/1/15
6 Reasons Why We’re Bad at Spotting Liars; Celebrity Apologies – Real & Faux; When is an Apology Not Enough?; Why Internal Audiences Should be Your Priority; Why Do We Need Newspaper Columnists?; 39th Annual Cleveland International Film Festival; 4 Things You Should Never Say to a Reporter
Crisis & Reputation Today:
When to Use Subject Matter Experts as Spokespeople 2/15/15
Debunking Myths; How to Obtain Social Media Data for Defending Lawsuits; Here’s Why Brian Williams Was Suspended; When to Use Subject Matter Experts as Spokespeople; The Roberts Court – The First Decade; 5 Speaking Habits That Weaken Women’s Leadership; Planning for a Recall
Crisis & Reputation Today:
6 Steps to Building a Good Reputation 2/1/15
10 Things to Look For in Your Speaking Video; How Do You Think NYC Mayor DiBlasio Handled the Blizzard Warnings?; Reputation & the Injustice of Trust; Six Steps to Building a Good Reputation; NFL’s Deflategate Offers 4 Lessons for Marketers; Why Can’t Hollywood Get Female Journalists Right?; Top 10 Super Bowl Commercials of All Times
Crisis & Reputation Today:
Who Are Your Stakeholders 1/15/15
Is Labor Unrest a Communications Problem?; 10 Powerful & Simple Body Language Tips for 2015; 7 Phrases You Should Never Say on TV; Who are Your Stakeholders? The Associated Press Stylebook – and Why It Matters; Rex Reed Bids Adieu to Those We Lost Last Year; Facebook Will Now Include AMBER Alerts in News Feed
Crisis & Reputation Today:
Six Reputation Resolutions for the New Year 1/1/15
January 1, 2015 Our Crisis Comm & Media Relations Newsletter is Now Called Crisis & Reputation Today; Six Reputation Resolutions for the New Year; Bill Cosby’s Team Comes Out Swinging Against Accusers; How Some Reporters Get Ready to Talk to You; Body Language Tips for Teleconferences; The 50 Most Unforgettable Photos of 2014; Is Anything Really Off-the-Record?
December 15, 2014
Why Tell a Story in a Crisis?; Critics Call Out SEC Efforts; Ray Rice’s Apology Falls an Explanation Short; Right & Wrong of Apologizing; Special Message for Attorneys; McDonald’s Shows Consumers What’s Really Inside McNuggets; Radio Stations Broadcast the 1936 Abdication Speech of King Edward VIII; 10 of the Worst Headlines Ever; 2014’s Best in Photos; How the Pentagon Names Military Operations
December 1, 2014
Eight Lessons from the Top Media Crises of the Year; Tiger Woods Criticizes Magazine Satire Column; How to Pull Out of a Slump – Literally; Virgin Galactic Case Study; When Lawyers & Judges are Attacked; 12 Movies with Pivotal Lessons Featuring Lawyers; 5 Social Media Tips for Small Business; 7 Crisis Lessons from ‘The Hunger Games’; Don’t Lie on Your Resume; MAD Magazine Makes Fun of CNN’s Malaysia Flight #370 Coverage; Reporters Describe Lincoln’s Gettysburg Address
November 15, 2014
Lessons from A-Rod’s Shattered Reputation; Bill Cosby and Pandora’s Box of Twitter Trolls; “It Can’t Happen Here”; 5 Lessons in Crisis Communications for the Ebola Response; Attorneys – It’s CLE Time; 5 Things Powerful People Never Say at Work; Tricks Journalists Play; Inside the World of Cars & Crisis PR; 5 Mistakes Public Speakers Should Avoid; Anne Hathaway’s Losing Battle Against Her Haters; Reuter’s Kills Comments; Veterans Day Newspaper Front Pages
November 1, 2014
Did Ebola Kill a Hospital’s Reputation?; 6 MORE Steps to Take When the Media Get It Wrong; Ebola: Failures of Imagination; LeBron James – Nike Ad; Attack in Ottawa; Special Message for Attorneys – It’s CLE Season; 8 Body Language Techniques to Make You More Successful; When Facebook Trolls Attack; Poorly-Written Press Releases
October 15, 2014
6 Steps to Take When Media Get It Wrong; The Power of Fiction; Transparency; Is Your Body Language Sabotaging Collaboration?; It’s CLE Season; The Adverb is Not Your Friend; New NPR App; Orienting Your Audience with Signposts; Derek Jeter Retires; Get the Most Out of PowerPoint; Flubber to Kryptonite – Table of Fictional Minerals; 52 Colorized Historical Photos
October 1, 2014
A League Defeated – How Recent Controversies & PR Mishaps Have Deflated the NFL’s Image; NFL Photoshopped Cover Girl; How Gary Hart’s Downfall Forever Changed American Politics; How Should Business Owners Respond to a Negative Online Review?; Rumors – Information is the Antidote; Civic Leadership Institute; Some Organizations Flee Firm Name ‘ISIS’; Making ’60 Minutes’ Look Good Since 1968; Female Newscasters Deserve Much Better than ‘Window Dressing’ Status; William Shatner Crooning Bohemian Rhapsody; Storytelling Lessons from Budweiser Puppy Dog Ad; Edward R. Murrow and the London Bombings of 1940; Why You Love the Movies
September 15, 2014
Risky Business; Spreading Dread & Terror; 5 Storylines That Could Dent the NFL; When It Comes to Chasing Clicks, Journalists Say One Thing But Feel Pressure To Do Another; Starbucks Does An About Face; Retailers Are Finding That Data Vulnerability Can Undo Years of Brand Equity; Civic Leadership Institute; 4 Writing Lessons from Joan Rivers; Fascinating Facts About Eye Contact; National Gallery Allows Photos; 7 Deadly Writing Sins; Will Controversial Sports Team Names Be Gone in 5 Years?; McDonald’s and Wi-Fi; Menu Speak
September 1, 2014
A Sense of Mistrust in Ferguson; Dear Mary Barra – Tuning Up GM’s Reputation Repair; Why the ALC Ice Bucket Challenge is a Social Media Blockbuster; Will a Dog-Abuse Scandal Sink Stadium Caterer Centerplate; Emory University & Ebola; RIP Robin Williams; September is National Preparedness Month; Watergate 40 Years Later; Pope Francis Stuns Koreans with Popemobile of Choice; New Ad for Honda Fit; Yup, He’s the Only Lance Armstrong with 3.8 Million Followers; Superman Action Comic Sells for $3 Million; 45 Years Later – Woodstock; What Time Do Morning Show Anchors Wake Up?; Help Science Identify a Kajillion Photos of Cities
August 1, 2014
Did Ohio State Do the Right Thing by Firing the Director of the Best Damn Band in the Land?; RE:RE:RE:RE:RE: Getting Your E-mail Read; The Worst Restaurant Social Media Disasters; Law Firm Sues Ex-Client Over Yelp Review; 5 Tips for Breaking Thru to A-List Media; What You Need to Know About Appearing On-Camera; BEPPE Awards; 5 Bad Journalism Lessons from Superman Comics; How to Brace Your Business Against Cyber-Attacks; 10 Public Speaking Habits You Should Avoid at All Costs; Interviews by Email, Phone or In-Person
July 15, 2014
LeBron James Wins Big in Court of Public Opinion; When Talking Points Don’t Work; 10 Things To Do Before a Presentation; NPR Warns Staffers; 5 Tips for Connecting with the Media; 15 Body Language Mistakes; Movie Reviews: Plot Recitations vs. Film Criticism; CIA Style Manual; 8 AP Style Mistakes Frequently Found in Press Releases; Van Damme Does a Split; Simple Writing Mistakes; The Endless Idiocy of the Internet
July 1, 2014
The Wisdom of Sharing Bad News First; Lawyers May Look at What Jurors Post Online; Keeping Cool Under Fire; Kentucky Fried Controversy; Earning Media for Executive Visibility; 5 Things Successful Speakers Never Say; FBI Compiles Glossary of Internet Slang; Your Body Language Shapes Who You Are; You Can Now Ride on a Train While Flying on a Plane; Best Beer Ad Ever?; 12 Unforgiveable Writing Mistakes; Dr. Seuss Guide to Twitter
June 15, 2014
10 Ways to Prepare for a Crisis; Virtual Body Language; The Art of Deception; Journalist and Social Media: Some Things Just Can’t Be Fixed; Social Media Mandatory; Apology 24 Years After Death?; CIA Goes Social; Jeopardy Behind the Scenes; Cheerios Ad for Father’s Day; The Best World Cup Ad Ever; Dick Cavett’s Worst Show; A Cynics Guide to Newspaper Terms; The Onion Debuts a New Parody Website; BBC Misses Weather Forecast; National Spelling Bee Winners; Historic D-Day Newspaper Covers
June 1, 2014
The (New York) Times They Are a-Changin’; Mess Up? Fess Up!; Mayor Swats Away Camera; How Twitter Will Change the Next Hurricane: In Food Poisoning Probes, Officials Call for Yelp; The Dark Side of Online Reputation Management; How to Cut the Ums, Uhs & Literallys; Journalism Prof Finds Earliest Media Depiction of Drones; PSST – Look Over Here; Shots Fired During NPR Interview; World’s 100 Most Powerful Women; 6 Things You Should Never Say During a Speech; More Than 100 Fantastic Pieces of Journalism; The Single Worst Restaurant Review You’ll Ever Read; National Journal Becomes Latest Publication to Eliminate Online Comments; Pink Goop in McDonald’s McNuggets?
May 15, 2014
Which Comes First, the Operational Plan or the Communications Plan?; the NBA and the L.A. Clippers; White House Correspondents’ Association Dinner; Hospital Apologizes for Kids’ Deaths Then Fights Lawsuits; What Makes a Wall Street Journal Story Has Changed; 5 Storytelling Techniques to Master Before Your Next Presentation; 5 Ways to Project Confidence; A Day in the Life of Charlie Rose; Peter Parker & Clark Kent: Very Unethical Journalists; International Space Station HD Viewing an Experiment; Journalists Reveal Favorite Shakespeare Quotes; Why You Need to Rip Off the Mailing Label on Your Magazines; 19 Terrible Email Subject Lines; Al Feldstein, Soul of MAD Magazine, Dies
May 1, 2014
When Hashtags Turn Bashtag; 6 Principles for Ensuring You’re Crisis-Ready; The Price of G.M. Recalls; 5 Things Never to Say During a Media Pitch; Why I Founded C-SPAN; Public Affairs – Are You Doing it Wrong?; 3 Eye Contact Myths to Disregard in Your Next Talk; Marketing the Moon; Reporter Undergoes Deployment of Taser Training; Let’s Not Confuse Andy Rooney with Mickey Rooney; Spell Names Right in Emails to Journalists; What Happened to Skywriting?; Mini-Documentary About Artists Who Paint Outdoor Signs; Dad Works for Pixar; Pepsi Ad in London; Scariest Trail in the World
April 15, 2014
What If Your CEO is a Poor Communicator?; Managing a Product Recall; Who Cares If It’s True?; Brand Manager’s Guide to Losing Control; For Pro Sports, PR Going Hi-Tech; The Case for Profanity in Print; Scoring More Business Press; Learning the Gettysburg Address; The Most Popular Words Used in Viral Headlines; Sun-Times Kills Comments; ‘Honest Trailer’ – Gravity; Cronut Inventor Shows Hot Not To Apologize; Smithsonian Photo Contest; ‘Wolf of Buzzfeed’ Parody; NSA Press Kit; Chicago Restaurant Guide to Spotting a Food Critic
April 1, 2014
General Motors – Where Were the Truth-Tellers; Is Good Journalism Compatible with Daily, Web-Driven Metrics; How to Leverage a Breaking News Story; Crisis Communications & Food Safety; State of the News Media 2014; A 1-Minute Talk About Giving a 1-Minute Talk; Rumor Management; How to Look Your Best On Camera; Truthiness; McDonald’s & Taco Bell; 10 Best Sentences Ever; 10 Classic Car Ads; Jimmy Fallon’s Social Media Success; Union Protesters & Car Dealer in Sign Battle; Take That, The Ohio State University.
March 15, 2014
OK – Convince Me To use Twitter: Hiring Outside Counsel; How Elected Officials Can Prep For & Respond To Emergencies; When PR & Legal Clash; Ukrainian Crisis Communications; 10 Ways Great Speakers Capture People’s Attention; The NFL 20 Years From Now; Who Owns That Oscar Selfie?; Most Important Street Photographer of the Mid-20th Century; Truth About “The Most Interesting Man in the World”; FDR & Crisis Communications; Jimmy Kimmel on Fake Viral Videos; Colin Powell’s 60 Year-Old Selfie; NFL Player’s Wife Takes to Instagram; 11 Times The Simpsons Predicted the Future of Technology
March 1, 2014
Reporters Inserting Opinion; Mike Rowe Gets Dirtied; Don’t be Boring; Twitter Alerts; Media is Failing Women; Top Crises of 2013 – Part II; Reputation Recovery – What’s Next After the Crisis Subsides; Inside Story of How Olympic Photographers Get Such Stunning Images; 5 Presentation Habits You Must Unlearn; Alec Baldwin – Goodbye, Public Life; People Magazine & Child Photos; 150 Journalism Cliches; Shaving – By a Hair; Roger Angell; The Most Romantic Ad Anyone Saw on Valentine’s Day
February 15, 2014
5 Mistakes Never To Make On-Camera; Top 12 Crises of 2013 Part I; Media Mess; The Race to Save America’s Public-Media History: Boston Experience w/Social media is Key During Emergencies; How One Agency Handled a Tragedy As It Unfolded Live on Twitter; Bad Speaking Advice; 4 Things Pulitzer Winners Have in Common; 25 Best Romantic Comedies Since ‘When Harry Met Sally’; Best & Worst Super Bowl Ads of 2014; In Shocking Upset, Radio Shack Wins Super Bowl; When You Can Learn About Story Telling from the Budweiser Super Bowl Commercial; I Had to Look Twice at Most of These Ads; Lawyer’s Local Super Bowl Ad Described as “Completely Nuts’ and ‘Masterpiece’; Proud to Be.
February 1, 2014
Water Everywhere, and Not a Drop to Drink (the W. Virginia Chemical Spill); Bully Congressman; UNC’s Dirty Little Secret; Christie Tweets; Who Killed the Catchphrase; Social Media Crisis Communications; We Now Have 7000 Subscribers to Our E-Newsletter; The Sad YouTube; Justin Bieber & the Miami Beach Police’s Twitter Account; The Period is Pissed; Common Press Release Mistakes; Will Brian Williams Have to Choose Between Fallon & Letterman?
January 15, 2014
New Jersey Bridgegate Scandal; I’m So Very, Very Sorry; Body Language Tips for 2014; Did Twitter Kill “The Boys on the Bus”?; Apology, Revisited; No More Walter Cronkites; It’s Not a 24-7 News Cycle – It’s a 10-Second News Cycle; Sports Illustrated’s “The Book of Tebow”; SuperBowl 2014 Ad Teasers; Rejection Letters Received by Bestselling Authors; Chasing Ice
January 1, 2014
Our Special New Year’s Eve Edition: Hennes Paynter Takes ‘Best of Show’ from the Public Relations Society; In Target of Target; Confidential Sources; Google Zeitgeist Video; Two Christmas Stories; Tricking the Press; Why Publish the 911 Newtown Tapes; Ed Norton Verizon ’48 Hours” Video; Before Stanley Kubrick Was Famous; 25 Great Legal Movies; New York Times Year in Pictures; Best Movies of 2013; Best Food Videos; NSA PR Team Gets Own Twitter Account; Best Media Errors & Corrections of 2013
December 1, 2013
Are You Ready for a Disaster?; Special Message for Attorneys – It’s CLE Season; 4 Ways to Fix the NFL Mess; JFK – Famous Front Pages from 50 Years Ago…and more; Twitter Alerts; Who is a Journalist?; The Incredible Story of Marion Stokes – Who Single-Handedly Taped 35 Years of TV News; Soda vs. Pop vs. Coke; Wiki Wars; Doppelgangers; 92nd Street Y Videos; Best Coin Ever Spent
November 15, 2013
What the Difference Between Crisis Management and Issue Management?; Footage of John F. Kennedy’s Death Plays On in Memory; Abraham Zapruder and the Evolution of Film; Toronto Mayor Out of Control; What Writing and Speakers Can Learn From the Gettysburg Address; The Do’s and Don’ts of Pitching Journalists on Social Media; Making Eye Contact Can Hurt Your Argument, Study Finds; That Exclusive Interview Isn’t; Special Message for Attorneys – Managing the Media/Lawyers & The Press; Five Things About Being on the Colbert Report; The Key to Viral Videos; The Psychology of Online Comments
November 1, 2013
Special Message for Attorneys – It’s CLE Season; How Do You Fight an Attack on Social Media (Why You Need to Have a Plan In-Place Before It Happens); Political Correctness or Just the Right Thing To Do? – San Francisco Chronicle Will Stop Using Term ‘Redskins’; Definitive Guide to Decoding Anonymous Washington, D.C. Sources; Are You Prepared for an Interview?; 8 Things Never to Say During Your Presentation; The Myth of the War of the Worlds Panic; Superman: 75 Years of Heroic History In a 2-Minute Video
October 15, 2013
Who Speaks for Your Organization; Bertolli Pasta vs. Barilla Pasta; Getting Positive Press While Under Fire; How to Get Reporters to Return Your Emails; Bill Eppridge’s Iconic Photos From the 1960’s; Did Twitter Kill “The Boys on the Bus”? The Annotated Frank Sinatra Has a Cold; How Reddit Helped Launch a Voice Actor’s Career
October 1, 2013
Pasta Maker Angers Equal Rights Proponents; New Twitter Alerts; How George Stephanopoulos Preps for Interviews; Your Online Reputation Lives Forever; Navy Reports News of Shooter in Real-Time on Twitter; Why Not All Mass Shootings are Equal in the Eyes of the Media; Simple Storytelling; How To Get Reporters to Open Up Your Emails; Popular Science Eliminates Comments; How Spelling Differs Between U.K. and U.S. English; The Most-Quoted Man in the U.S.
September 15, 2013
5 Views of ‘Off the Record’; Don’t Drink and Facebook; Apologize !; Sins of Omission; Be Prepared; It’s Not Just What You Say; Matt Lauer Interview; 9-11 Tributes; Harder Edge at Vanity Fair; Washington Words; Isolated Vocal Tracks from Abbey Road.
September 1, 2013
Why Miley Cyrus is the Top Story on CNN; 50th Anniversary of Martin Luther King’s “I Have a Dream” Speech: NFL Plays Hardball; A-Rod Saga Dominates Major League Baseball; Watergate Covers from Newsweek Magazine; Northeast Ohio – One of the Safest Places in the U.S.; September is National Preparedness Month
August 15, 2013
In a Corporate Crisis, Need for Speed; Scott Simon Turns Personal Into Universal with Tweets About Mom’s Death; Washington Post Sold to Amazon’s Jeff Bezos; Social Media Smear; Controlling Social Media in the Courtroom; Was Newspaper Decline Inevitable?; Asiana Airlines Crash Case Study; Judge Love Star Trek; Smokey Bear Gets a Makeover; Royal Baby Headlines; Life of a Library Book; Bob Woodward Gets a New Job
July 15, 2013
Lessons from Asiana Airline Crash; How to Make TV News Sound Urgent; Check Out the New Hennes Paynter Website; Cybersecurity Case Study; Momentum in Cleveland; Producing Nik Wallenda’s Grand Canyon Walk; Cartoon Rejections at The New Yorker; The Hut Where the Internet Began; Harper Lee’s Tragic ‘To Kill a Mockingbird’ Lawsuit; Obituary for Jim Nayder, the ‘Annoying Music’ Specialist; History of Typography; An Alternative Take on The Wizard of Oz.
July 1, 2013
Paula Deen; All Journalism is Advocacy Journalism; Five Rules for General Counsels in the Digital Age; How Burglars are Using Social Media; How Should Key Players Navigate PR Issues Raised by NSA/PRISM?; Colorado Fighting Fire with Social Media; Mobile Web Cameras; How to Handle a PR Nightmare; Weddings & Internet Journalism; 6 AP Press Style Rules; Did the Doctor Make a Mistake?; Making Sure Your Exit Music is Clear; 12 Communications Basics; Comedians in Cars Getting Coffee
June 15, 2013
Esquire Guy’s Guide to Media Interviews; Americans Love Controversial Cheerios Ad; News You Need vs. News You Want; TV Station Stops Using ‘Breaking News’; Who Does the Ethicist Think He Is?; National Spelling Bee; What Does Off-the-Record Really Mean?; Soda, Pop and Devil Strips; Bazooka Joe Turns 60; The Only Surviving Video Footage of Anne Frank; NASA & Social Media; Five Fake PBS Ads; What a Night of Drunk Driving is Really Like
June 1, 2013
Rutgers & Coaches with Anger Issues; TV Critics Evaluate Barbara Walters’ Legacy; Reddit Users Attempt to Shame Sikh Woman; Cleveland Metropolitan Bar Association Annual Meeting; Disaster Training; Journalism and PR Basics; Crisis Communications Basics; The Dreaded Phone Call; Why Journalism’s Demise is Bad for Theater; Alerts on Your Cell Phone; How do Tornadoes Form?; What’s Your Color?; Timelapse Photos of 30 Years of Human Impact on Earth; Newspaper Adopts Classic PR Strategy After Fabricating Story
May 15, 2013
Florida Atlantic President Cites Crushing Media Scrutiny in Resignation; Rescue in Cleveland; Scott Pelley – “We’re Getting the Big Stories Wrong”; Reading & Writing About Food; Social Media in Disaster Response; Digital Leadership; AP Scandal; Taking the Right Stance; WSJ Says “Wear Makeup”; Defining What’s Fair; Why do NPR Reporters Have Such Great Names?” 12 Brand Pranks; A Day in the Life of a Reporter in Emoticons
May 1, 2013
Boston Bombing – Lessons Learned; The Internet is a Surveillance State; How Sports Illustrated Broke the Jason Collins Story; Dove Ad Goes Viral; Reflections on Recent Crises; St. Louis Hospital Apologizes for Wrong-Side Surgery, but Not Quick Enough; Public Officials Training Program; Memories of Roger Ebert; Man of Steel & Cleveland; Workin’ in the Salt Mine; Best Magazine Cover of 2012
April 1, 2013
Why Women Turned on The Today Show’s Matt Lauer; The Fall of the Superstar Athlete; Tiger Woods’ New Nike Campaign; Feeding the Beast – Crime Coverage Requires Constant Feeding; Lululeman Practices Textbook Crisis PR During Yoga Pants Frenzy; White House Press Conferences Turn 100 Years Old; General Counsel as Supermen; Year Begins with Spate of Exemplary Apologies; For Those Who Miss Typewriters; Meet the Beatles; NPR to End Talk of the Nation; FBI Launches PR Campaign; Flipboard Just Created 50 Million Editors
March 15, 2013
Crisis Communications for the New Pope; The Court of Public Opinion is About Mob Justice; Carnival Cruise Nightmare; The Best Obit You Will Ever Read; Roger Ailes Bio; Watergate Revisited; Hennes Paynter Sponsors Beatles Documentary; Guy Fieri Screws Up; Mars Curiosity; Cringe-Worthy Journalists; Gynecologist Secretly Tapes Women; 150 Newspaper Front Pages from the Same Day; Beam Us Up, Scotty
March 1, 2013
Oscar Pistorius; Should a Murder Suspect Hire PR Counsel; When the Cops Subpoena Your Facebook Info; How Google Did the Right Thing with the NASCAR Crash Video – and Why It Matters; So, How DO You Tip Off The New York Times; The Battle of New Orleans; Suppliers Can be Hazardous to Your Reputation; Hennes Paynter Co-Sponsors Beatle Documentary Screening; Body Language – It’s Not Just Wwhat You Say, But How You Say It; The West Wing Staff Dies Aboard Star Trek Voyager; Sesame Street Explains Reporting; Assembling the “Billing Block”
February 15, 2013
Sports “Journalism”; Another Paterno Fail; Carnival Cruise Ship (“Like Living in an Outhouse”); Super Bowl Power Outage; Applebee’s Revisited; Disaster Psychology for Elected Officials; How to Respond When Media Get It Wrong; Rubio Water-Swig; Miami Herald Changes Commenter Policy; How Beyonce’s Publicist Succeeded by Failing; Your Favorite New Yorker Stories; President George Bush Hacked Emails Raises Journalism Ethics Questions; 9 Spectacular Videos of the Russian Meteorite Blast; Why Russians are Obsessed with Dash-Cams; Woman Hides Under Desk for Half-Hour to Dodge TV Reporter; Grand Central Turns 100
February 1, 2013
Best Super Bowl Ads of 2013; NFL Stumbles; Super Bowl Media Day – Stupid Questions; Want Singers to Sing the National Anthem Live?; Beyonce Shows World How to Respond to a Controversy; Applebee’s FAIL; Te’o-Couric Interview Shows Value of Follow-Up Questions; Syracuse Newspaper Goes Digital First; Lance Armstrong & Aggressive Narcissism; Lance Armstrong Blew His Last Chance; Lance’s “Unsettling” Body Language; Using Sandy Hook to Promote Gun Control; Crisis Comm Suggestions for Schools; Ain’t Love Grand?; The Boneyard; Tech Skills Before a Social Media Crisis; 10 Rules for the Apostrophe; Train Everyone – Including the Band; Movies About Journalists & Reporters
January 15, 2013
Manti Te’o; Lance the Liar; “Gun Violence” vs. “Gun Control”; The Annals of Camera Chasing; Don’t Believe Everything You Read; What You Can Miss While Reading a Newspaper; And the Inductees Are…” Colorado Theater Fail; The “First Flush”; Brain Gain Cleveland; Finding a Way to Talk About IBD
January 1, 2013
2012 Year in Review: Best Magazine Covers, Best Films, Best Viral Ad Campaigns, Best Magazine Articles, Best Media Errors & Corrections, Best Cleveland Video; “Snow Fall” Multimedia Story from The NY Times; Tragedy at Sandy Hook Elementary; The Business Model for Your Newspaper is Toast; Did U.S. Media Ignore Murdoch Plan to Hijack Presidency?; Facebook Best Practices; Managing Negative PR; Ken Burns Interview; All the Simpsons Headlines; Wikipedia’s 12 Greatest Sentences; the Evil Plans of James Bond Villains
December 15, 2012
Elementary School Shooting in Connecticut: Government Agencies Use Social Media Before, During & After Hurricane Sandy; Can The Plain Dealer be Saved?; Why We Blab on Facebook; Notable Deaths Feature Men – Not Women; It’s CLE Season for Lawyers; Nate Silver on Journalism vs. Punditry; Top Chefs Review Food Critics; Honolulu After Pearl Harbor – A Report Published for the First Time, 71 Years Later; Banner Ads are Worthless; The 5 Second Rule; How Did Newspapers in 1912 Cover 12-12-12; Jon Stewart Almost Quit The Daily Show; the 14 Best Muppet Christmas Songs
December 1, 2012
Advice for General Petraeus; Silence is the Virtue of Fools; What’s to Become of The Plain Dealer; Arsenic & Rice; Local TV News – When Looks Deceive; Lawyers & The Press CLE; Attack on Guy Fieri; Hennes Paynter Wins Gold Rocks Award for Crisis Comm E-Newsletter; North Korea Dictator is “Sexiest Man Alive”; National Lampoon Interview; 5 Ways Companies Can Avoid a Crisis Like Ikea’s; Deprived of Media, College Students Describe Ordeal; Bruce Lee Playing Ping-Pong with Nunchucks
November 15, 2012
Penn State’s Freeh Report and Lessons for Corporate Boards; Plain Dealer Journalists Plan Pre-Emptive Campaign Against Reduced Print, Staff Cuts; Role for Social Media in Courtroom; Lessons from Hurricane Sandy; In Crisis, Officials Embrace Social Media; “Managing the Media” CLE for Attorneys; Karl Rove Walk-Off; Lesson from the Campaign Trail for the Board Room; Co-Branded Employees; 50 Years of Political Ads
November 1, 2012 SPECIAL 10th ANNIVERSARY NEWSLETTER
Lessons from Hurricane Sandy; Liar Lance Armstrong; JFK Wants You to Vote; Komen Revisited; Coming Soon to Your Hometown Newspaper; Clark Kent – Blogger?; Deborah Tannen on the Presidential Debates; The How, What and Why of MAD Magazine; 80 Years of Newsweek Covers; 12 Real Magazines That Outlasted Newsweek
October 15, 2012
TV Anchor Struggles with Weight Issues; Networks Like Split-Screen Debates; The Ann Arbor (Newspaper) Precedent; Do Wet Streets Cause Rain?; The General Counsel as “Chief Crisis Manager” in Wake of Tragic Events; Creators of Negative Political Ads Use Neuroscience; Mad Magazine Uses Apple Maps to Tweak Saul Steinberg’s Famous New Yorker Cover; I Don’t Understand What Anyone is Saying Anymore
October 4, 2012 SPECIAL POST-PRESIDENTIAL DEBATE EDITION
Advice for Obama and Romney; Advice for CEO’s, Business Leaders and Other Government Officials
October 1, 2012
How the NFL Was Forced Into Fourth & Long; Obama Romney Debate Slugfest; Half of Americans Now Get Their News Digitally – Even TV is Vulnerable; News Media Biased Towards Horse-Race Coverage; Today’s Journalists ‘See Their Job Not to Inform but to Incite’; Local TV Stations in Battleground States Take Campaign Ad dollars, but Ignore Veracity of Ads; The Lost Muhammad Ali Interview; Secrets of The New York Times Op-Ed Pages; Why Fox News Anchors Wear So Much Make-Up; OK, So What DOES Happen When You Push the Button?
September 15, 2012
Plaintiffs’ Lawyers, Food Safety Fears & SEO; The Future of Your Local Newspaper; USA Today Turns 30 – Will It See 33?; Managing Personal Risk; Pulling the Curtain Back on NPR’s Election Coverage; The Word the Media Won’t Use; Do All Astronauts Look Alike?; Narrative Nonsense; 60 Years of Negative Presidential Ads; Story of the Only American Not on Earth on 9-11
September 1, 2012
What Todd Akin Teaches Us About Campaign Contributions; Story of the NYTimes Gory Empire State Building Shooting Photo; Controversial Autopsy Report; September is National Preparedness Month; Two More Newspapers Cut Production Schedules; Donors Stand By Lance Armstrong; E.B. White’s Snail Mail; Museum of Endangered Sounds
August 15, 2012
Lawyers of Watergate; Exit of Komen Founder; Risk of a Crisis vs. Risk of Not Being Crisis Prepared; Should Rich Kids be Grounded From Social Media?; How AP Photographer Captured Gabby Douglas Olympic Photo: AP Publishes 2012 Election Style Guide; Meet the Beatles, Again; Godfather Falls from Grace; When Media Get It Wrong
August 1, 2012
“Batman” Massacre in Aurora; Chick-fil-A PR Nightmare; Integrating Video Into Your Emergency & Preparedness Messages; Cease-and-Desist Letters; Skanska Faces Crisis Comm Controversy; MAD Magazine at Comic-Con; Man Gets A Few Things Off Chester Before Dying; Coca-Cola Happiness Machine; Our Olympic Salute to the Abbey Road Webcam
July 15, 2012
Crisis at Penn State, the Freeh Report, Paterno & Sandusky; How to be a Restaurant Critic; ABC News Prez Writes Inside Story; Reporters & Nonprofits; Protesters & Public Relations; Bruce Hennes Goes to Top of Terminal Tower; Imaginery Reference Works; The Associated Press and the Olympics; Crisis Communications and Crisis PR Tips and Best Practices
July 1, 2012
CNN & Fox News Jump Gun on the Obamacare Supreme Court Decision (epic fail); Sorkinisms; Salvaging Roger Clemen’s Reputation; Prep School Predators; 5 Ways to Reframe a Non-News Event; Top Mistake Companies Make with Data Breaches; 10 Inspiring Nora Ephron Quotes; NBC’s Today Show; McDonalds Photo Shoot
June 15, 2012
Penn State Needs a New Game Plan; Apologize, Deny or Defend; Layoffs at the Times-Picayune; Preparation is Critical; Who Should Speak When a Crisis Occurs; Cybercrime and Crisis Communications; Behind the Scenes at CBS News; the 40th Anniversary of Watergate; Andy Warhol & Esquire Magazine
June 1, 2012
Damage Control for Colleges; Frank DeFord & Sports Writing; Buzz Bissinger & Cautious News Editors; What Causes Social Media Crises; Pop Culture Responses to Pandemic Diseases; 20 Years Ago This Month, Johnny Carson Signed Off; What Happens to Your Social Media Accounts When You Die
May 15, 2012
Big Google is Watching You; What to do When the Ship is Sinking: A Guide to Crisis Communications; Manage the Recall – Not the Crisis
May 1, 2012
Secret Service Scores an A- in Scandal Response; The Wal-Mart Bribery Scandal; 3 Marketing Takeaways from Dollar Shave Club’s F***ing Great Ad
April 1, 2012
College Athletics, Crisis Communications & Social Media; Maker of ‘Pink Slime’ Launches PR Counter-Offensive; 8 Classic Newspaper April Fools’ Hoaxes
March 15, 2012
Rush Limbaugh’s Sorry Approach to Corporate Communications; 5 Crisis PR Lessons From the Goldman Sachs Resignation; Gap’s Social Media Policy a Guide for Other Companies
March 1, 2012
Tragic School Shooting in Chardon, Ohio; LeBron Hires PR Strategist; It’s a Wonderful Lie
February 15, 2012
Can Susan G. Komen Recover from Planned Parenthood Funding Fiasco?; Consumers Rally Around JC Penney, Ellen in Face of Anti-Gay Group’s Hate Campaign; Anonymous Bloggers and The First Amendment: When and How Your Company Can Identify its John Doe Defendants
February 1, 2012
Komen Foundation Ends Future Funding to Planned Parenthood; Ferris Bueller Super Bowl Ad; Cruise Liner Lies on Side; Carnival Cruise CEO Lies Low After Wreck; How to Adapt Crisis Communications to the Digital Age
January 15, 2012
Penn State Scandal Sharpens Focus on Reputational Risk; How FedEx Turned a Disaster Into a PR Win; The Digital Battlefield
December 1, 2011
Joe Paterno & Penn State; Occupy Wall Street; High Profile Litigators Advise on High-Profile Cases in Media; When Business Can’t Foresee Outrage
October 15, 2011
Steve Jobs Was a ‘Nightmare” Photo Subject; Help, My Lawyer is a Dominatrix!; Speaking Too Fast & Stuck Behind a Podium; Customer Service in the Age of Social Media
October 1, 2011
Lady Gaga: Marketing Phenomena & One of World’s Most Recognized Brands; Why Sports Beat Reporters Rarely Break News About Scandals; PR Needs a Moneyball Makeover
September 15, 2011
9/11 Ten Years Later; Sex and the Married Politician; University of Miami Scandal is Wake-Up Call for Colleges/Companies/Organzations
September 1, 2011
Watch Stephen Colbert Get Schooled by a Communications Consultant; 14 Ways Not to Suck as a Speaker; Hurricane Irene – News or Hype?
August 15, 2011
The Wrong Body Language; Superman – The Man of Steel Has Better Things to Do Than be a Reporter; Be a Presentation God
August 1, 2011
How to Get Haters Off Your Website; Happy Anniversary to Jon Stewart, The Today Show & NBC; A Digital Crisis is Coming Your Way. Are You Ready?
June 15, 2011
I’m Sorry and I Won’t Do It Again; E. coli Outbreak Underscores U.S. Food Safety Leadership; The Worst Reputation a Company Can Have; Congressman Weiner – Pants on Fire
June 1, 2011
Anatomy of a PR Crisis: Dove Forced to Defend Allegedly ‘Racist’ Ad; Social Media & Preparedness 101: Zombie Apocalypse; With a Single Tweet, Lance Armstrong’s PR Machine Blunts ’60 Minutes’ Segment
May 15, 2011
How the Media Covered Bin Laden’s Death; Why Don’t We Do It in the Road?; Cramer: ‘The old me would have hit Jon Stewart with a chair’
May 1, 2011
BP: A Textbook Example of How Not To Handle PR; FACEBOOK: Should Teachers Friend Students?; Japan Nuclear Crisis: Outrage Again Overshadows Actual Hazard
April 15, 2011
Parents of Tipsy Toddler Sue Applebee’s Over Drink Mixup; The Catholic Church’s Pedophilia Scandal: Contrition, Dilemma-Sharing & Accountability.; Has Charlie Sheen’s Shooting Star Finally Fizzled?
April 1, 2011
G.E. Launches Twitter Blitz to Combat NYTimes Article; Japan Disaster Offers Five Small-Business Lessons; Traditional News Outlets – Living Among the Guerrillas
March 15, 2011
When Marketing Reach of Social Media Backfires – Voice of AFLAC Duck Fired; 5 Things You Should Know About Disclosure; The Tragedy in Japan
March 1, 2011
WikiLeaks & The New York Times; Lawyers Look Up Jury Candidates on Facebook; The Incredible Shrinking Soundbite
February 15, 2011
Super Bowl Ads – The Best, Worst & Lessons Learned; Where’s the Beef, Taco Bell?; The Unexpected Return of Duck & Cover
February 1, 2011
Your Brand is Under Attack – Critical Tips for Quelling Cyber-Aggression; Presentation Tips from The King’s Speech; The Connection Between the Shooting in Tucson, Arizona & American Public Discourse
January 15, 2011
The Handwritten Letter, an Art All but Lost, Thrives in Prison; WikiLeaks� Julian Assange Wants To Spill Your Corporate Secrets; Violent Political Rhetoric
January 1, 2011
Blog Gives Superheroes and Supervillains Their Day in Courts; Understanding Users of Social Networks; For One Pulitzer Prize Winning Photographer, Some Days Are Never Forgotten
Special WikiLeaks Edition
WikiLeaks Stalks Corporate America: How Companies Can Prepare; How to Apologize When Your Candid Comments Show Up on WikiLeaks (or Somewhere Else You Didn’t Intend); WikiLeaks Key Revelation: Everything is Discoverable
December 1, 2010
20 Business Lessons Learned from Monty Python; LeBron James Returns to Cleveland; How Not To Use YouTube; Tiger Woods PR Campaign Off to Shaky Start
November 15, 2010
A Few Minutes with John Cleese on Creativity; Superheroes in Court! Lawyers, Law and Comic Books; Facebook Places – Controlling Your Information
November 1, 2010
Why Is It So Hard to Apologize Well?; The Plight of Afghan Women: A Disturbing Picture; Top 10 Embarrassing Celebrity Commercials
July 10, 2010
LeBron James – The Chosen One Falls From Grace; Special LeBron James Edition
July 1, 2010
BP Gulf Spill – The Lawyers vs. the PR People; A Near-Perfect Game of Baseball & Crisis Management; General McChrystal vs. Rolling Stone Magazine
June 1, 2010
Suicide is Never Painless; BP Oil Spill in the Gulf; Are Computer Problems Creating a Communications Crisis?
May 10, 2010
The Art of Looking Good; BP Struggles in Response to Oil Spill; W. Virginia Mine Disaster – Making It Worse
April 1, 2010
April Fool’s Day – Time for the Inner Imp to Emerge; What to Wear to a Public Apology; When Blogs Go Nuclear – On You!
March 15, 2010
Tiger Woods Comeback – Former White House Press Secretary Ari Fleischer to Help; The Worst Deal of the Century; The Princess Bride Guide to Copywriting
March 1, 2010
Tiger Woods – Crisis Comm Lessons; The Winter Olympics – Crisis & Communications; Roger Ebert – Two Thumbs Up
February 15, 2010
Answering J.D. Salinger’s Mail; Thirty Hilarious Print Ads; Merry Christmas – We Threw All Your Stuff Away
February 1, 2010
Toyota’s Tylenol Moment; Royal Carib Decision to Dock Ship in Haiti Causes Controversy; Obama & The Press
January 24, 2010
Conan, Leno & Letterman – Late Night Fratricide; Mark McGwire – Better Late Than Never? Or Not.; The Sins of Tiger Woods
January 1, 2010
Tiger in the Tank; Regret the Error; Delivering Bad News
December 15, 2009
How American Mensa Handled It; Mashup: West Side Story, Twitter, Facebook and Pandora; Four Lessons Your Organization Can Learn From the U.S. Army
December 1, 2009
BCS Creates Case Study About How NOT to Use Social Media; World’s Best Kept Legal Secrets Revealed; Ford-Firestone Crisis: Insider Shares Hard-Won Lessons
November 15, 2009
H1N1 Flu Update; Crisis Communications in the Social Media Age; Instead of ‘Deny, Defend,’ It’s ‘Address, Apologize’
November 1, 2009
Sully’s Journey Provides Lasting Crisis Lessons; Embracing Controversial Causes; Kerik Goes to Jail for Leak; Social Media at the Mayo
October 15, 2009
David Letterman Seizes Control of His Own Story; Roman Polanski, Politics and PR; You Can’t Spin Your Way Out of Bad Behavior
September 15, 2009
Beyonce’s 4-Part Strategy for Crisis Communications Success; Public Apologies – How Not To Do It; Tell the Truth, Tell It All & Tell It First
September 1, 2009
Ben Stiller Explains Twitter to Mickey Rooney; H1N1 Pandemic Influenza; Netflix Had Me at “We’re Sorry”
August 15, 2009
Questions re: Law School Dean Resigns During Prostitution Investigation; Eight Words & Phrases to Avoid in LGBT Communications; Amazon Screws Up
July 15, 2009
Lindsay Lohan Speaks; Crisis – Your CEO is Dead; Jeff Goldblum, R.I.P.
July 1, 2009
Michael Jackson; Famous Faux Apologies; Keeping News of the Rohde Kidnapping Off of Wikipedia
June 15, 2009
One Way the Media Manipulate the News; The Pursuit of Narcissism; Behind the Scenes: The “Tank Man” of Tiananmen Square
June 1, 2009
Pandemic Flu – Don’t Become Complacent; Starbucks’ Social Media Campaign Hijacked by Critics; Notes on a Crisis – What Domino’s Can Do to Revive & Thrive
May 15, 2009
H1N1 Swine Flu: We’ve Been Warned; In Public Arena, ‘Sorry’ Seems To Be the Hardest Word; Ten Things Nonprofits Should Know About Social Media
May 7, 2009
Special H1N1 Swine Flu Edition
May 1, 2009
Susan Boyle as Parable: Our Hunger for Mighty Metaphors; Brands That Got Punk’ed by Social Media; Serial Killer
April 15, 2009
Forgive and Forget? Not So, For Jim Cramer; The Cleveland Media – “We’re Watching You”; Joe Friday, Eddie Haskell and Howard Beale
April 1, 2009
You Can’t Do THIS In A Newsletter !!; Jon Stewart vs. Jim Cramer – The Last Word; Goodbye to the Age of Newspapers (Hello to a New Era of Corruption)
March 15, 2009
Is It Entertainment – or News ?; Why Reputation is Everyone’s Responsibility; Run For Your Lives – Please
February 15, 2009
Has Michael Phelps’ Reputation Gone Up In Smoke?; Obama’s First Press Conference; Good Night & Good Luck
February 1, 2009
Obama Inauguration; Life Imitates Art: Blagojevich & Eric “Otter” Stratton; Sneak Peek – Super Bowl Commercials
January 15, 2009
Inauguration Day & The Media; Faux Apologies; Seattle Newspaper Writes Its Own Obit; Shrinking Newsrooms
January 1, 2009
Happy New Year !!!; It Was the Best of Times, It Was the Worst of Times; Regret the Error
December 15, 2008
Secret Leather-Loving Partner Embroils Law Firm in Scandal; You, Too, Can be on CNN, FOX or MSNBC; How the Media Covers the Media
December 1, 2008
The Blogosphere: A General Counsel’s Crystal Ball & Bully Pulpit; When Tragedy Strikes; Law Firm Bombings Should Prove Urgency of Security, Crisis Planning
November 15, 2008
Supreme Court Justices Debate the F-Bomb; Uncertain Times Call for Forthright Communications; High Marks for Handling an Explosive Situation
November 1, 2008
Regret is a Weasel Word; Going Around the Media; Presidential Campaigns & PR
October 15, 2008
Doctors Who Apologize; Fisher-Price Had a Plan in Place; How to Create a Crisis Blog
October 1, 2008
Tylenol – Still the Cure for Crisis Pain; Doctored Photos; Social Media & Crisis Response
September 15, 2008
Frank Sinatra Has a Cold; Illness & Death in Canada; Learn to Tell Your Story – QUICK
September 1, 2008
Meeting Disaster with More Than a Wing and a Prayer; Using Your Camera Phone/PDA in an Emergency; Pandemic Flu Update
August 15, 2008
Protecting Your Online Rep; Just What the Heck is Social Media; Learning to Translate Reporter’s Lies
July 15, 2008
Do You Know What Google Says About You?; Vanity Fair Blogopticon; Online Reputation: 6 Steps to Manage a Crisis
July 1, 2008
Do Clownish Ads Work?; It’s An Emergency – And We’re Not Prepared; Raise High the Rafters
June 15, 2008
The Unthinkable: Who Survives When Disaster Strikes – And Why?; Extreme Crisis Communications; Death by PowerPoint
June 1, 2008
I’m Sorry. I’m REALLY Sorry.; Texting In An Emergency; Antidote to Doom & Gloom
May 15, 2008
Bill O’Reilly Has a hissy fit; Keep Your Shoes On and Tell the Truth; When the Media Calls Your Law Firm for Bad News
May 1, 2008
Miley Cyrus Grasps Hollywood Mantra: Blame the Media!; Silent, Secretive Sect Unleashes Public Relations Campaign; Seven Common Mistakes Handling Crises
April 15, 2008
Netflix Gets It; DHS Chertoff Meets the Bloggers; Stop the Presses
March 15, 2008
New York Governor Eliot Spitzer; Doing the Right Things — and Still Losing; Ten Ways to Use LinkedIn
March 1, 2008
Data Security Breaches in an Age of High Anxiety; How the Pet Food Industry Defused a Crisis; Avoid the “Judicial Guessing Game”
February 15, 2008
Managing the Court of Public Opinion; Scared To Talk In Public?; Take the Jargon OUT of Your Business
February 1, 2008
Authenticity Today Means Being Able to Say You’re Sorry; Target Tells a Blogger to Go Away; Become a Disaster Action Kid on FEMA Web Site
January 15, 2008
Reassuring Customers/Clients in Grim Times; Batter Up !!; Stop the “Ums” and Compete With Larger Competitors
January 1, 2008
New Year’s Resolution; 101 Dumbest Moments in Business; The Top 15 Crisis-Reputation Issues
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