Crisis Communications in Sports breaks down the latest news and crises in sports communications. Sports marketing veteran Jim Rocco and crisis communications strategist Isaac Benjamin offer their insight on dealing with sensitive situations and how to rectify problematic actions; whether it is dealing with the media, tone-deaf public statements, or complicated internal affairs. Episodes feature […]
The World Health Organization defines risk communications the exchange of real-time information, advice and opinions between experts and people facing threats to their health, economic or social well-being. The ultimate purpose of risk communication is to enable people at risk to take informed decisions to protect themselves and their loved ones. Risk communication uses many […]
By Bruce Hennes, Hennes Communications If you’ve used Zoom lately, you’ve noticed the fake pools, sunsets and palm trees. We’re all starting to envy the Pottery Barn-like kitchens, living rooms and dining rooms. And don’t you just love those libraries full of books we know none of us have ever read, the coffee shops we […]
Another day, another racist, thoughtless, cruel social media post. And another former employee on the unemployment line. As my colleague Howard Fencl writes in this edition of the Hennes Communications newsletter and on our online blog, we’ve been subject to an ever-growing litany of people posting offensive tweets, Facebook comments and Instagram messages. Followed in […]
We are living in uncertain and unprecedented times, so it’s important for you to know that we’ve been here since 1989 – and that our top priority is people. From the safety of our home and yours, we’re here for you. We really are. And we won’t just tell you – we’ll show you. And after […]
By Stanley McChrystal and Chris Fussell, writing in the March 24, 2020 edition of The New York Times: On Sept. 11, 2001, the job of every leader in the U.S. Special Operations community changed. In the ensuing years of fighting a highly complex, networked enemy, we redesigned how our organization communicated, shared information, made decisions […]
By Thom Fladung/Hennes Communications The numbers are grim and grow more discouraging by the day. Tens of thousands of people are losing their jobs as businesses re-evaluate, retrench and dig in to adjust to a nationwide coronavirus shutdown. Companies and organizations from General Electric to the National Rifle Association to your favorite restaurant down the […]
By Thom Fladung/Hennes Communications The Houston Astros have now pulled off the rare Triple Crown of mishandled crisis communications: cover up; issue lame apologies; allow the bad news story to keep dripping out, day after day. This is not a coveted award. As even the casual baseball fan is acutely aware by now, the Astros […]
February 3, 2020 Beyond the headlines and soundbites, the main effect from coronavirus seen thus far in the United States may be confusion. Who to believe. What to believe. And how best to prepare and think about this latest global threat right now. Today, we offer analysis and advice from perhaps the United States’ preeminent […]
By Thom Fladung/Hennes Communications The Houston Astros have joined the Chicago Black Sox and Pete Rose in the ranks of the most infamous scandals in Major League Baseball history, with the release of the MLB investigation that Houston front office staff, coaches and players worked to steal other teams’ pitching signs. Some context: Cheating has […]