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Reputation Management, Fake News and How to Deal With the Constantly Changing Rules

[By Thom Fladung, Hennes Communications] Remember the good old days – like, oh a few months ago – when one of the major threats to reputation was getting caught up in critical news coverage or disparaging social media chatter? That was then. This is now: Try fighting to save that reputation when you’re under attack from […]


Crisis Management: Faced With Trump’s Relentless Attacks, Ford (Finally) Has A Better Idea

By Thom Fladung Hennes Communications During Monday night’s presidential debate, Donald Trump once again made Ford Motor Co. the poster child for corporate flight from America. “So Ford is leaving,” Trump said. “You see that, their small car division leaving. Thousands of jobs leaving Michigan, leaving Ohio. They’re all leaving. And we can’t allow it […]


Even Hall of Famers Can Fumble Crisis Management

[By Thom Fladung, Hennes Communications] Imagine this: You’re running a meeting and you have information that will affect everyone else in that meeting negatively. You decide not to share any of that information during the meeting and prattle on as if nothing is about to change or happen. Except everybody in the conference room finds out […]


The TV I-Team is Back: Better Be Ready!

[by Howard Fencl, Hennes Communications] They’re the bane of guilty players everywhere. They pop out from behind buildings and bushes as you’re scrambling to get into your car. They run you down with a microphone stuck in your face and a Frezzi light blinding you. You’re trapped like a deer in a headlight with an […]


Cleveland, Its Police and the Republican National Convention: How Crisis Management Prevented a Crisis

By Thom Fladung Hennes Communications The 2016 Republican National Convention hadn’t yet ended in Cleveland when the questions started from old friends in St. Paul, Minnesota. The first I noticed was a tweet from Rachel Stassen-Berger, the St. Paul Pioneer Press Capitol bureau chief, on the morning of July 21, the RNC’s final day: “Has […]


Serious About Crisis Management? Get Serious About Social Media!

[by Howard Fencl] Here’s another wake-up call – in dollars and cents – for the many Pleistocene-era Luddites in organizations who treat social media as a newfangled afterthought in crisis management: U.S. ad spending on internet platforms will exceed ad buys on broadcast for the first time in 2017, according to a recent PwC report. […]


Top 5 Mistakes Businesses (and Governments) Make in Disasters

According to the UK-based Business Continuity Institute, the top 5 mistakes that businesses and governments make when preparing to respond to, mitigate and move forward from disaster: 1.  Failing to define worst-case scenario. 2.  Failing to to fully understand the risks associated with its operation, and then failing to take the necessary steps to mitigate those risks. 3.  Neglecting […]


Using Journalism to Find Solutions: Join a Community Conversation About a Growing Trend

By Thom Fladung Hennes Communications Plenty of people have talked about what’s wrong with journalism over the last decade. Shrinking newsrooms. More mistakes as fewer people do more work under more time pressure. Too much bias. Plummeting public confidence in the media. Some of the criticism is valid. Some is a tried-and-true tradition. (Check out […]


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