by Howard Fencl, Hennes Communications Let’s step away from talking about crises your company may face and talk about a personal crisis that millions of us face – the threat of job loss. With the COVID pandemic, job loss went viral. More than 20 million Americans lost their jobs to COVID in March and April […]
From Nicole Shuman, writing for PRNews: A leader of a company or organization can serve as the quarterback when it comes to delivering a positive reputation to the public. While a leader does not always handle the nuts and bolts and day-to-day details of running a brand, he/she serves as a face for employees, customers, […]
From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]
From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]
By Nora Jacobs, Hennes Communications Organizations often assume that having an up-to-date crisis communications plan on the shelf will ensure that responding to a crisis event will go smoothly as a result. If the plan was carefully researched and based on good knowledge of the organization, that may well be the case. But there’s no […]
Bridget Johnson is the Managing Editor for Homeland Security Today. A veteran journalist whose news articles and analyses have run in dozens of news outlets across the globe, Bridget is a senior fellow specializing in terrorism analysis at the Haym Salomon Center. She writes in Homeland Security Today… When the planes hit the Twin Towers, […]
National Preparedness Month (NPM) is recognized each September to promote family and community disaster planning now and throughout the year. As our nation continues to respond to COVID-19, there is no better time to be involved this September. The 2020 NPM theme is: “Disasters Don’t Wait. Make Your Plan Today.“ For more information: www.ready.gov Week 1: […]
We’ve said it over and over again to our clients and in this newsletter: how you say something is almost always more important than the way you say it. Joe Navarro agrees. He’s author of the international bestseller What Every BODY is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People and The Dictionary of Body […]
By Nora Jacobs, Hennes Communications As protests rage across the country in the wake of police shootings, police departments are learning that shaping the public’s perception of any given event requires an increasingly sophisticated communications response. Gone are the days when a department’s public information officer would brief the media and then retreat from view […]
By Ari Lewis, writing in Crain’s Cleveland Business… The best athletes in the world have personal trainers: LeBron James, Serena Williams, Megan Rapinoe. I knew that to be the best, I needed to hire a writing coach to take me to the next level. As a species, we have a monopoly on collective knowledge. So […]