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Training Near Terror

[by Howard Fencl, Hennes Communications] On March 22, Bruce Hennes and I were leading a day-long crisis management/media training program in the Netherlands when explosions ripped through Brussels Airport and the Maelbeek metro station. Though the terror struck more than 100 miles south of our training room, everyone’s smart phones immediately began dinging and beeping […]


The Definitive Guide to Selecting The Right Spokesperson

[By Nora Jacobs, Hennes Communications] One of the most common decisions we encounter when clients face a crisis situation is helping them choose the individual who will serve as their spokesperson.  Rarely does anyone volunteer for this assignment and most draftees accept it with grudging resignation.  In truth, being a spokesperson is a high-risk job […]


5 Crisis Management Resolutions for 2016

[By Nora Jacobs, Hennes Communications] Unless your organization was incredibly lucky this past year, either something bad happened to you, or you – or someone associated with you – did something bad to someone else.  Even though we work with clients in crisis virtually every day, we are constantly amazed by the never-ending variety of […]


Confessions of a TV News Executive, Part 2 – The Ambush Interview

[By Howard Fencl, APR] You’re grappling with serious challenges that threaten your organization, and perhaps your career. Someone leaks an internal e-mail to the media, and reporters have been leaving you voicemail messages all day asking for your comment on the issue. Your company’s unwritten policy is to ignore the media, and your general counsel […]


Tips & Techniques to Help Anyone Become a Better Speaker

From our good friend – and a terrific writer – Marilyn Cavicchia at the American Bar Association: If you’ve ever heard Tim Eigo speak at Annual or Midyear meetings or at the ABA Bar Leadership Institute, you know that this is a guy who loves to present. While it is true that Eigo, editor of the […]


Timely TV News Interview Advice (from Another Time)

[by Howard Fencl] On Halloween, I will travel to Columbus to attend a TV newsroom reunion for WBNS-TV reporters, producers, videographers, engineers and news managers. It promises to be a horrifying, creaky affair – no costumes, just the unwelcome mask of old age necessitating name tags with our headshots from the 1980s in the event we […]


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