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Crisis Communication: 5 Steps for Damage Control

By Thom Fladung, Hennes Communications, writing for The Wisconsin Lawyer: Attorney Andy Phillips, like many folks, looks back a bit wistfully at the “good old days.” “I wish it was back in the day where I could go home at 6 o’clock and sit down with the paper for a half hour,” says Phillips, whose […]


Making Customers, Clients, Patients & Diners Wear Face Masks

First, they said don’t wear masks.  Then they said it was OK to wear masks.  And now they’re telling us we must wear masks.   In what felt like a matter of days, mask-wearing went from horribly selfish to ethically and in many cases legally obligatory. For many of our readers, there’s now a new problem […]


How Gender Stereotypes Kill a Woman’s Self-Confidence

From the Harvard Business Review: Women make up more than half of the labor force in the United States and earn almost 60 percent of advanced degrees, yet they bring home less pay and fill fewer seats in the C-suite than men, particularly in male-dominated professions like finance and technology. This gender gap is due […]


Board Leadership and Performance in a Crisis

From the Harvard Law School Forum on Corporate Governance: Every industry across the globe has faced a crisis at some point in time. While most large companies survive, many struggle for years following a period of severe adversity. Others prevail and become stronger than before. How companies address crises has changed over time, as has […]


3 Keys to a Successful Virtual Presentation

Rob Biesenbach, in CommPro, writes: Virtual presentations have always been hard. Audiences are restless, distracted and can easily tune out since no one’s watching them.  But doing a virtual presentation from home is even harder — both presenters and audiences are dealing with isolation, disruptions and limited technology.  So if you want to make a […]


Returning to the Classroom: How to Communicate Your District’s Plan to Reopen

By Nora Jacobs, Hennes Communications School districts across the county are about to turn the page on an historic chapter in American history.  Students spent almost a third of the school year going to class at the kitchen table.  Teachers learned to become adept purveyors of distance-learning.  Parents quickly became tutors and taskmasters while balancing […]


The Exercise of Leadership as COVID-19 Rages – A Seminar for Attorneys

The Exercise of Leadership as COVID-19 Rages  The legal profession attracts a large number of individuals with the ambition and analytic capabilities to be leaders, but frequently fails to develop other qualities that are essential to effectiveness.   – Deborah Rhode, Lawyers as Leaders  Lawyers are in the anomalous position of serving as leaders but generally […]


Maintaining Role and Boundary Awareness When Teaching Remotely in a Time of Crisis: Being Alert to the Challenges of One-on-One Electronic Communications

From our good friend and colleague, David Wolowitz. With the advent of the COVID-19 pandemic, most schools have instituted remote learning.  We are fortunate that so many schools and families have access to the technology to make this possible.  Not surprisingly, the sudden and unexpected shift to remote learning comes with many challenges.  One particular […]


Now is the Time – Media Training for Attorneys & Their Clients

Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it.  And if it’s an interview with a seasoned reporter, the stakes are even higher.  You must be prepared to answer […]


What Can You Do to Help Your Employees Through this Crisis?

By Bruce Hennes & Stephanie York, Hennes Communications We’ve all been inundated by the media with COVID-19 information, but what can you do to help your employees get through this crisis? The best thing you can do to prepare your team for whatever is about to come is to communicate, communicate and then communicate some […]


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