From Tiffanie Wen, writing for BBC Worklife… Most of us have come across them at some point – the kind of people who can walk into a room full of strangers but then leave with 10 new friends, a lunch date for the next day, and the promise of an introduction to an industry insider. […]
From Kevin Eikenberry, writing in Leadership & Learning about something we’ve all experienced, especially spending so much time on videoconferencing… Long before a pandemic, when many of our meetings were in person, meetings were often riddled with inefficiency and frustration. The shift to virtual meetings hasn’t made it better. While there are many causes of […]
From Amy Boone, writing for Ethos3… At times, we are called to give presentations about new products or policies. Other times, we might be asked to inspire or challenge our audience members. But other times, we are called to speak into times of crisis. Maybe a business is losing revenue and the forecasted future is […]
From Thomas Graham and Dr. Vanila Singh writing in O’Dwyer’s… During a crisis, audiences aren’t looking so much for someone to blame as they’re looking for someone to take responsibility. They’re also looking for someone to restore a sense of calm through offering reasoned, sensible solutions. This takes honesty, transparency, a firm grasp of the […]
From Donovan Roche, writing for The Marketing Insider… Regardless of what side of the political aisle you might sit on, it’s difficult to deny that Dr. Anthony Fauci, known as the nation’s top infectious disease expert, is a proficient spokesperson during a crisis. In fact, a July Morning Consult/Politico poll showed 62% of registered voters […]
From Cheryl Chambers, Instructor of Communication and Head Coach, MSU Speech & Debate Team, Mississippi State University, writing for The Conversation… You wear your mask, keep six feet between yourself and others and are committed to safety. But the measures that help minimize your risk of COVID-19 can also have an impact on your interactions […]
Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword. So when you need an answer, when you’re looking for something […]
by Howard Fencl, Hennes Communications Let’s step away from talking about crises your company may face and talk about a personal crisis that millions of us face – the threat of job loss. With the COVID pandemic, job loss went viral. More than 20 million Americans lost their jobs to COVID in March and April […]
From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]
From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]