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I Muted Donald Trump & Hillary Clinton During the Debate. I Still Knew the Score.

We’ve told people for years that HOW you say something is more important than the exact words you use. Last week, the New York Times watched the first presidential debate with the sound off.  The idea was simple: to test the theory that what presidential candidates say during debates is less important than what they look like […]


You’re Ready For Your Video Interview. What Could Possibly Go Wrong?

Don’t like being interviewed on video? Prefer an in-person meeting? Well, according to Chris Brown, Vice President of Human Resources at West Corporation, you are out of luck. Video interviewing is here to stay. Love it (most Millennials) or loathe it (many of the rest of us) we’ve all got to get better at it. […]


Communication Tactics To Supercharge Your Leadership

Communication is the real work of leadership: articulating a vision. Breathing life into professed values. Challenging the status quo. Engaging people’s heads, hearts and hopes. A lot of that communication is in day-to-day conversation, in meetings, and other routine interactions. But some of it also comes in the form of speeches or presentations. Death-by-PowerPoint is unacceptable. […]


A Harvard Psychologist Says People Judge You Based on 2 Criteria When They First Meet You

People size you up in seconds, but what exactly are they evaluating? Harvard Business School professor Amy Cuddy has been studying first impressions alongside fellow psychologists Susan Fiske and Peter Glick for more than 15 years, and has discovered patterns in these interactions. In her new book, “Presence,” Cuddy says that people quickly answer two questions when they first […]


Crisis Communications Lessons From the Campaign Trail

From our colleague, Caitlin Rourk: The 2016 presidential election has been nothing short of a spectacle, turning traditional political conventions (no pun intended) squarely on their head. And just as this election has forced the political establishment to alter its strategies, business organizations must reevaluate how to approach the unpredictable and unforgiving crises they face […]


The Definitive Guide to Selecting The Right Spokesperson

[By Nora Jacobs, Hennes Communications] One of the most common decisions we encounter when clients face a crisis situation is helping them choose the individual who will serve as their spokesperson.  Rarely does anyone volunteer for this assignment and most draftees accept it with grudging resignation.  In truth, being a spokesperson is a high-risk job […]


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