Why are organizations punished in the Court of Public Opinion for violating ethical principles when they have not broken any law? Dr. Peter Sandman, a preeminent risk communications expert, says when an issue sparks outrage (and we see plenty of organizations pilloried in social media by outraged trolls every day), society becomes desperate to blame […]
Keywords: Cyberterrorism; Hypervigilance; PTSD; Abstract: This paper discusses the development of a hypervigilant culture within the U.S., with attention-grabbing low-frequency incidents overshadowing the far deadlier but less sensational every day risks. While we now live in a modern world where people are living longer, free-er, and richer than ever before, more of us have become […]
[by Nora Jacobs, Hennes Communications] As we try to hold on to the last days of summer, many organizations are well into planning for the year ahead. If your organization’s fiscal year begins on January 1, chances are you’re already hard at work on your budget for 2017. A former boss of mine used […]
[By Scott Juba] Facebook is rolling out a test in Brazil and Canada of having an open camera window atop the News Feed in the Facebook app. When people in those countries open the Facebook app on their mobile device, they will see a prompt to use this new feature. Upon accepting it, their camera […]
Throughout the 2016 Republican National Convention, the Cleveland Division of Police did a stellar job managing the crowds and conflict—all while reinforcing its actions and reassuring citizens on social media. Tensions ran high among both residents and convention attendees, but in addition to separating and protecting protestors, police also kept people informed online. Dispelling rumors […]
[By Bruce Hennes, Hennes Communications] Cleveland was certainly in the national spotlight last week when the Republican National Convention was held on the shore of Lake Erie. Tensions were high when the convention commenced on Monday, July 18, especially because of the shootings of the police officers in Baton Rouge, Louisiana just a few days […]
By Thom Fladung Hennes Communications The 2016 Republican National Convention hadn’t yet ended in Cleveland when the questions started from old friends in St. Paul, Minnesota. The first I noticed was a tweet from Rachel Stassen-Berger, the St. Paul Pioneer Press Capitol bureau chief, on the morning of July 21, the RNC’s final day: “Has […]
[By Nora Jacobs, Hennes Communications] If you want a recent wonderful example of an organization doing well by doing good, you need look no further than West Virginia’s Greenbrier Resort, which was at the epicenter of that state’s recent historic flooding. West Virginia was declared a federal disaster area after torrential rains swept through the […]
Cameron Knight figured Saturday would be a good day to catch up on some weekend work. Barring any breaking news, he planned to finish a Memorial Day story and a piece on the anniversary of the Beverly Hills Supper Club fire. As the breaking news reporter at The Cincinnati Enquirer worked, he listened to the […]
A brand’s worst nightmare: product recall. For brands in the food industry, customers’ health and safety are on the line and any recall situation can turn bad. Every brand should treat a recall situation as a crisis – even if nothing bad has happened yet. Taking the right steps in a recall situation can help protect your […]