From our good friends at AKCG – Public Relations Counselors Preparing for Crisis: Developing a Crisis Communication Strategy for Independent Schools Independent schools face numerous challenges that can potentially disrupt their operations and reputation. From staff turnover, employee misconduct, cyber-attacks and more, schools need to be prepared to effectively manage and mitigate the impact of […]
By Ernie Smith, writing for Eventmobi With war and the economy in the news, you don’t want to be stuck responding rashly to potential issues like rescheduling or cancellation. So, plan for the worst and hope for the best. In a time of global conflict and economic stress, it can be difficult to figure out […]
By Ted Skinner, writing for Risk Management… On January 5, 2024, Alaska Airlines Flight 1282 was flying at 16,000 feet when a door plug blew off the Boeing 737 MAX 9 fuselage. The two seats adjacent to the opening were, by chance, unoccupied. That stroke of luck is the only reason this incident did not […]
Introduction by Bruce Hennes, Hennes Communications Cat YouTube? Happy Dog TV? Relax My Cat? DOGTV? If you’re thinking, “What on earth does Cat YouTube have to do with crisis communications?”, that’s exactly why this New York Times piece belongs here. Because at its core, it’s a story about audience. We spend our professional lives trying […]
By Ethan Mollick for One Useful Thing I have written eight of these guides since ChatGPT came out, but this version represents a very large break with the past, because what it means to “use AI” has changed dramatically. Until a few months ago, for the vast majority of people, “using AI” meant talking to […]
By: Amaris Castillo for Poynter Laurie Hertzel remembers the old building on Portland Avenue in downtown Minneapolis and the space it had carved out just for books. At the time, she was the Minneapolis Star Tribune’s books editor, a fitting role for the daughter of a librarian and an English professor. The book room was […]
The Mass Shooting Playbook Introduction by Bruce Hennes, Hennes Communications… A mass shooting is not just a tactical emergency. It is a communications crucible. This article introduces the Mass Shooting Playbook, a research-driven, practical handbook for leaders and communicators responsible for communities under threat. Built on real-world cases, it offers checklists, clear roles, and guidance […]
By Justin Snair, Sarah K. Miller and Emma Erwin, writing for the Texas Division of Emergency Management and DomesticPreparedness.com Bad alerts can cost lives. Jargon, acronyms and unclear actions waste precious characters. This article shows how emergency managers, researchers and technologists are using generative AI to build evidence-based, multi-platform warning messages with built-in readability and […]
By Tony Jaques, Director of Issue Outcomes Pty Ltd. Outrage moves faster than facts. And “just stay silent” is rarely neutral. This article offers a practical way to decide whether to speak on contentious issues and, more importantly, how to make that call without sounding performative or losing trust. It lays out a shared-values framework […]
By Adam Probolsky Most Americans are not trying to get to the “shining city on a hill.” They can’t see “a thousand points of light.” They do not believe it’s morning in America.” But it gets worse, recent national polling shows that just 54% of us have a positive view of capitalism – it’s down […]