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Practical Tips for Social Media Crises

Don’t miss this virtual session at the Ohio School Boards Association’s (OSBA) 2020 Capital Conference and Trade Show on Sunday, November 8, at 3:30 p.m. Learn best practices for effective crisis management on social media, including applying the fundamentals of effective crisis communications; using social media before the crisis; threat assessment and response; leveraging social […]


The Intersection of Media & The Law

Looking for CLE Credit Outside of Ohio? Unfortunately, we are not able to offer CLE credit outside of Ohio. However, it has been our experience that if you take the agenda and materials and submit them to the CLE Commission for your state, you have a good chance of getting CLE credit. Not an Attorney? […]


Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together

By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely […]


When a Leader Falls Ill: How to Communicate

From Nicole Shuman, writing for PRNews: A leader of a company or organization can serve as the quarterback when it comes to delivering a positive reputation to the public. While a leader does not always handle the nuts and bolts and day-to-day details of running a brand, he/she serves as a face for employees, customers, […]


How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]


One More Crisis Communications Challenge For Educators: The 2020 Election

By Thom Fladung, Hennes Communications A few months into a school year unlike any other, administrators and teachers have been challenged to figure out: how to reopen safely; whether to have in-person classes, virtual classes or a hybrid; how to get students to and from school; whether and how to have sports and other extracurriculars […]


How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends)

By Arthur Solomon, former VP at Burson-Marsteller: In a recent post, I wrote, “Soon the presidential debates will begin with their ridiculous format of having the candidates answer questions in a few seconds, instead of giving them sufficient time to fully state their positions.  Even worse, after each debate TV pundits will criticize the demeanor, […]


10 Ways to Spot Online Misinformation

From H. Colleen Sinclair,Associate Professor of Social Psychology, Mississippi State University, writing in The Conversation: Propagandists are already working to sow disinformation and social discord in the run-up to the November elections. Many of their efforts have focused on social media, where people’s limited attention spans push them to share items before even reading them – in part because […]


Why You’re Getting So Many Text Messages Right Now

From Jennifer Stromer-Galley, Professor of Information Studies, Syracuse University, writing in The Conversation: Text messages and emails from political campaigns are pouring into Americans’ phones and inboxes right now. It’s happening to political junkies, to people who gave their phone numbers to campaigns, and even to people who try to keep their contact information off […]


Recognizing Misinformation on the Internet

Amy Yee writes in the New York Times… Older people are vulnerable to misinformation online even under normal circumstances. But the coronavirus has made the problem especially urgent. Older people are more susceptible to the virus, making discerning reliable health information important now. “Misinformation is always heightened when there’s greater confusion. Particularly around Covid, there […]


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