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Crisis Communications in a Hostile Cyber Landscape

By Bethan Moorcraft writing in Business Insurance Australia… A few years ago, if a company suffered a cyberattack, the message they would relay was often: “We’re experiencing technical difficulties,” or “We’re dealing with a cyber incident.” But in today’s technology-first society, with ransomware and other cyberattacks so prevalent, crisis communication strategies have changed. Ransomware is […]


7 Questions to Ask Before Hiring a Crisis Communications Firm

By Bruce Hennes, Hennes Communications This article first appeared in the National Law Journal   Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.  Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, […]


The New Rules of Risk

From C.J. Prince writing for Chief Executive… One thing is certain coming out of 2020: The global pandemic and recession will be followed by new challenges in the years to come—and if the past year-plus has taught boards anything, it’s that they have to find better ways to forecast those financial and non-financial risks and […]


7 Questions to Ask Before Hiring a Crisis Communications Firm

By Bruce Hennes, Hennes Communications Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.  Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. […]


Attention: School Board Presidents, Superintendents & Education Attorneys

We are pleased to announce that Hennes Communications is now providing crisis management and crisis communications services to the Arizona School Boards Association (ASBA), giving their members access to our team 24/7/365.  Those services include pre-crisis planning, 24/7 crisis response, crisis/media training, litigation communications support, communications audits and tabletop drills. As has already been announced, […]


Special Facebook Tools for Government Agencies and Nonprofits

By Stephanie York, J.D., Hennes Communications It’s worth stating over and over – social media is your organization’s most important tool to disseminate information to your stakeholders amidst a crisis. People who care most about you go to your website.  They follow your Twitter feed.  Many likely interact with you on your Facebook page. Because […]


Colonial Pipeline Incident: What Happened and Why It Matters

From David London, Managing Director at The Chertoff Group, writing for Homeland Security Today… On Saturday, May 8, Colonial Pipeline confirmed that its information technology (IT) systems were compromised by a ransomware attack. As a precaution, Colonial temporarily halted operational technology (OT) functions across four of its mainlines that transport gasoline, diesel, and jet fuel, stretching from […]


Lawyers & Outrage Management – What Can Outrage Management Offer the Legal Process?

In the last issue of this newsletter, we brought to you Part #1 of an article written by Dr. Peter Sandman titled Lawyers and Outrage Management – Why Do Attorneys Usually Dislike Outrage Management?  You can read that article here.  We hope you agree that this article is still very much on-point and relevant, with lessons […]


Lessons From the Pandemic: Gearing Up for the 2021-22 School Year

By Thom Fladung, Hennes Communications The title says “schools,” but everything below is applicable to all businesses, organizations and professional service firms. Congratulations, School Leaders. You survived 2020-21 – a school year unlike any other, featuring the continuation of a public health pandemic, the most hyper-charged political atmosphere in memory and social justice issues that […]


Lawyers & Outrage Management – Why Do Attorneys Usually Dislike Outrage Management? 

Regular readers of this newsletter know that one of our favorite writers and consultants is Dr. Peter M. Sandman. Creator of the “Risk = Hazard + Outrage” formula for risk communication, Peter Sandman is one of the preeminent risk communication speakers and consultants in the United States today, and has also worked extensively in Europe, […]


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