By Howard Fencl, Hennes Communications It may feel like ages ago now, but think back to when you first began to deal with how the COVID-19 pandemic would affect your business. You scrambled an internal team to communicate minute-by-minute changes about how the business would adapt. How your employees should work at home. How they […]
By Nora Jacobs, Hennes Communications School districts across the county are about to turn the page on an historic chapter in American history. Students spent almost a third of the school year going to class at the kitchen table. Teachers learned to become adept purveyors of distance-learning. Parents quickly became tutors and taskmasters while balancing […]
Two of the foremost experts in the field of risk communications, Peter Sandman and Jody Lanard, just wrote a paper for the Center for Infectious Disease Research and Policy (CIDRAP) at the University of Minnesota. In it, the latest thinking and a great list of to-do’s – and not-to-do’s – for elected officials dealing with […]
By Bruce Hennes, Hennes Communications Dr. Amy Acton is Director of the Ohio Department of Health. As such, she stands side-by-side with Ohio’s Governor Mike DeWine for the daily 2:00 briefing on COVID-19. Unlike so many politicians that bob, weave, waffle or try to simply command authority and obedience, Dr. Acton speaks of vulnerability and […]
From Sterling Miller: As in-house counsel, you can sum up your priorities in two categories: “Maximize Value Creation” (e.g., M&A) and “Minimize Value Destruction” (e.g., defending “bet the company” litigation). Pretty much all legal work you or the department do will fall under the above. A “crisis” situation falls under potential value destruction and can […]
For many, the NSA stands for No Such Agency. Actually, it refers to the National Security Agency, a national-level intelligence agency of the United States Department of Defense, under the authority of the Director of National Intelligence. The NSA is responsible for global monitoring, collection, and processing of information and data for foreign and domestic intelligence and counterintelligence purposes, specializing […]
From Government Technology: The current pandemic has provided many examples of effective and not-so-effective communications strategies. Here are four pitfalls to avoid, and five proven strategies to keep the public informed and engaged. WHY ‘MEANING-MAKING’ MATTERS In every crisis, it is essential that government and public-sector leaders provide a compelling story. A good crisis narrative […]
From ContinuityCentral.com: In an interview-style article, experts from the Institute of Operational Risk and Institute of Risk Management discuss COVID-19 and how the risk management profession is reacting. Participants: Carolyn Williams, CMIRM, Director of Corporate Relations, Institute of Risk Management and Dr Jimi Hinchliffe, SIRM, Chairman, England and Wales Chapter Institute of Operational Risk. Question: Is the coronavirus likely […]
From Cleveland Magazine and it’s Community Leader publication, Northeast Ohio leaders discuss the right prescription for the region’s recovery. Those quoted in the article include Dr. Tomislav Mihaljevic, president and CEO of the world-renowned Cleveland Clinic; David Gilbert, president and CEO of Destination Cleveland; Jon Park, founding CEO of Westfield Bank; Bill Koehler, CEO of Team NEO; Jon Pinney, managing […]
From Michael Kling, writing for Glean. Public relations experts and other commentators point to New York Gov. Andrew Cuomo’s COVID-19 communications as an example of how leaders should speak to the public during a crisis. Business leaders and PR professionals can examine Cuomo’s press conferences for several crisis communications lessons. While the New York governor […]