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How Gender Stereotypes Kill a Woman’s Self-Confidence

By Dina Gerdeman for Working Knowledge Women make up more than half of the labor force in the United States and earn almost 60 percent of advanced degrees, yet they bring home less pay and fill fewer seats in the C-suite than men, particularly in male-dominated professions like finance and technology. This gender gap is […]


Lawyers, Demigods, Outrage Management & Crisis Communications

By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]


The Evolution of Crisis Communications in Banking

By Kamyar Naficy, Founder and Principal, KNECTCOMMS, for International Banker   Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if […]


Experiencing a Media Smear

We often counsel clients who have been wrongly accused to tell their side and do everything possible to get ahead of the story.  But sometimes, there aren’t any good choices, especially if the client’s most prized possession is his or her integrity.  While we can’t vouch for this man’s integrity, we thought this story was […]


Inside Fox Sports’ Controversial Hire of Urban Meyer

By Tom Jones for Poynter For the uninitiated, there’s something in the media world known as the Friday news dump. If you have news that you might feel sheepish about announcing, you wait until late on Friday — when everyone is headed out for the weekend — to make your announcement. You put it out […]


The 9 Rules for True Apologies

By Harriet Lerner Ph.D. for Psychology Today   I’ve been studying apologies—and the people who can’t give them—for more than two decades. But you don’t need to be an expert on the subject to recognize when a bad apology flattens you. Here’s a list of the nine essential ingredients of a true apology. The next time you […]


Lawyers Should Not Rewrite Crisis Communications

Introduction by Bruce Hennes, Hennes Communications   Hennes Communications was founded in 1989 as a full-service public relations firm.  In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]


Crafting the First Statement in Crisis Situations: What To Say and When to Say It

By Nora Jacobs, Hennes Communications   For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]


Crisis-Response Statements Are Never Like Garanimals

By Hinda Mitchell for PR News Founded in 1972, Garanimals is a clothing line for children. At its outset, Garanimals offered a mix-and-match way of combining kids’ shirts and pants just by matching the tags. Garanimals came to mind after spotting a recent essay that contained recommendations for crafting a PR crisis response statement. It […]


How Sincere Is Will Smith’s Video Apology?

By Kareem Abdul-Jabbar Four months after slapping Chris Rock in front of millions of people, Will Smith has posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career. Following […]


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