By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
By Scott Konrad for the American Society of Association Executives Taking ownership of an association’s risk profile and proactively managing potentially crippling threats to the entity is sound governance. Identifying exposures and mitigating those risks is part of the enterprise risk management process. Here’s how to get started. Associations cope with myriad risks every day. […]
By Dina Gerdeman for Harvard Business School’s Working Knowledge Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman’s research adds a new twist: They can even cause women to question their own abilities. Women make up more than half of the labor force in the United States and earn almost 60 percent […]
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
By Alexandra Tremayne-Pengelly for the Observer… Bob Dylan and publisher Simon & Schuster apologized for selling books which they claimed contained Dylan’s handwritten signature, after fans realized the autographs were not authentic but automated reproductions. A collection of essays by Dylan, titled The Philosophy of Modern Song, was released at the beginning of November. Around […]
By Evan Nierman for Forbes… Reviews can make or break a business, but whether the effect is good or bad hinges on how the business owner reacts. Learning to navigate a complex maze of positive and negative comments can be tricky business. Say the wrong thing and your problems get worse. But finesse a difficult situation […]
By Justin Barison for Inc…. How do you respond to criticism? If you’re in a position where you have to lead others, you’re going to get criticized. Sometimes, that criticism will be valid. Other times, it will be unjustified. But in either case, the criticism is valuable–because it gives you a window into how others see you […]
By Howard Fencl, Hennes Communications – Blame your mom and dad. From day #1, we’re all taught that it’s polite to answer questions when we’re asked. Answer your parents’ questions. Answer your teacher’s questions. Answer your boss. So, our knee-jerk reflex when we wind up doing an interview with a reporter? Dutifully answer the questions. […]
By Thom Fladung, Managing Partner, Hennes Communications, and Terry R. Derden, Chief Legal Advisor, Ada County Sheriff’s Office, Idaho One of the worst phone calls for any sheriff or chief is learning they have an officer down or that an officer took someone’s life. Most law enforcement executives have a solid plan for the immediate […]
By Bill George for Harvard Business School – The cover of last January’s Harvard Business Review featured the subhead, “When it’s OK to fake it till you make it.” “Faking it” is the antithesis of authentic leadership. Following this advice is the most likely path to failure as a leader. You cannot act like a leader […]