By Edward Segal for Forbes It’s not often that business leaders have an opportunity to learn from a crisis that plays out in front of their eyes. Company executives had that chance Sunday night if they were watching the NFL game between the Buffalo Bills and the Cincinnati Bengals. Buffalo Bills’s Damar Hamlin suffered a cardiac arrest […]
By Nicole Schuman for PRNEWS With talk everywhere of a possible recession and economic instability around the globe, corporate layoff announcements seem more prevalent. Several days ago, Ford confirmed cutting 3,000 jobs. Apple laid off around 100 recruiters as it prepared for a hiring slowdown. Wayfair reported a loss of 870 jobs as it reacts […]
By Howard Fencl, Hennes Communications There’s nothing the self-righteous embrace more than joining with their fellow self-righteous to gang up on some unfortunate target. The angrier the echo chamber, the better. Social media is their perfect rage machine. It’s where anonymous trolls can obsess and pile on. And they do it relentlessly and instantly over […]
GoLocal, an online publication in Providence, Rhode Island, recently wrote an editorial critical of recent decisions by Rhode Island education officials. The editorial creatively lists everything those officials have been doing to create a crisis juxtaposed with tips for managing a crisis the right way, written by Northeastern University’s Graduate School. We urge you to […]
Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it. And if it’s an interview with a seasoned reporter, the stakes are even higher. You must be prepared to […]
By Linda Descano and Ellen Mallernee for PRNews Today’s news media environment is a direct reflection of consumers’ preference for a choose-your-adventure style of news consumption. For the most part, consumers choose where, how and from whom they get news. This means they may wind up at very different places. The mix of news people […]
In the seminars we teachabout crisis communications, we often talk about the fact that what you say may be less important than how you say it. “How you say it” also includes the way you look. Ukranian President Zelensky purposely chose not to wear a suit and tie for his recent visit to Washington, DC. […]
By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
By Scott Konrad for the American Society of Association Executives Taking ownership of an association’s risk profile and proactively managing potentially crippling threats to the entity is sound governance. Identifying exposures and mitigating those risks is part of the enterprise risk management process. Here’s how to get started. Associations cope with myriad risks every day. […]
By Dina Gerdeman for Harvard Business School’s Working Knowledge Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman’s research adds a new twist: They can even cause women to question their own abilities. Women make up more than half of the labor force in the United States and earn almost 60 percent […]