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How Mayo Clinic Responded Directly to a Damaging News Report

By Carlin Twedt: No organization is immune from crises. A CNN report on Aug. 13 titled “Escape from Mayo Clinic” alleged that Mayo Clinic had held a patient against her will and refused her request to transfer to another hospital, an assertion that officials of the health care facility have strongly disputed. The crisis unfolded […]


Lanny Davis is More Proof That 2018 is Year of Lawyers Living Dangerously

From Jonathan Turley, writing for The Hill: For lawyers, it has been a year of living dangerously. The scandals swirling around Washington have left a pile of attorneys accused of false statements, leaks or other improper conduct. The latest casualty appears to be Lanny Davis, who just admitted to not only spreading a false story […]


Is the NFL Invincible?

It’s football season.  Does the National Football League still own Sundays? Rolling Stone write Ryan Bort interviewed author Mark Leibovich about his new book,‘Big Game.’  You can read their chat about Trump, Goodell and the dysfunctional group of billionaires presiding over America’s most popular sport here. The Reporter Who Won’t Let the NFL Go Off-the-Record […]


The Cost of Recovering from Self-Inflicted Wounds

By Nora Jacobs, Hennes Communications   Those who have weathered crisis events within their organizations know that there are many costs the event can inflict – not including the heavy emotional and personal toll on those charged with responding to it.  Some costs, such as lost business, staff defections, fines and jail time can be […]


Crisis Management Requires Truth, Not Obfuscation

By Bruce Hennes, Hennes Communications There are some people who believe President Donald Trump and his closest advisers committed illegal acts by conspiring with Russian officials before and after the 2016 presidential election. Others believe the president and his advisers indeed had contacts with Russian officials, but that those contacts were benign and not criminal. […]


PR Warfare: When An Enemy Targets Your Firm In the Press

From Cheryl Connor, writing for Forbes: Does anybody remember Lori Cheek? Those who follow my columns may remember my story about the intrepid entrepreneur who was famously turned down in front of eight million viewers by all five investors on Shark Tank and used the experience to propel her mobile dating site, Cheekd, on her own. TheObserver.com “That […]


Data and Privacy Breach Notification Plans: What You Need to Know

By Michael Nadeau, from CSO Online: You’ve just discovered a breach that exposes your global customers’ personal information. It’s after May 25, so you are required to report the breach within 72 hours to comply with the EU’s General Data Protection Regulation (GDPR). The clock is ticking. Do you know the process for reporting the […]


Weasel Words: The Lexicon of TV Pundits (But Not Exclusively)

From CommPro, written by Arthur Solomon, Public Relations Consultant: Depending upon which dictionary you use, a weasel will be defined as “sneaky or untrustworthy,” (Meriram-Webster); “achieve something by use of cunning or deceit,” (Oxford Living Dictionaries); or “a word  used “to temper the forthrightness of a statement; that makes one’s views equivocal, misleading or confusing,” (Dictionary.com). Perhaps […]


Once a Social Media Crisis Hits, the Reputation Management Clock is Ticking

From New York Times staff writer Michael Grynbaum: The toppling of Roseanne Barr — from her racist late-night tweet to the early-morning backlash and ABC’s axing of her highly rated show — took less than 12 hours. That is the equivalent of hyperspeed for businesses and brands that are accustomed to taking their time when […]


How Lawyers Can Minimize Professional Mistakes During a Scandal Like That at Penn State

[By Stephanie York, JD, Hennes Communications] “What were they thinking?”  That’s what we all ask when a big scandal unfolds, such as Penn State, Enron, Watergate and most recently, the Michigan State sex abuse scandal.  Those on the outside are left scratching their heads, wondering how those huge institutions got so deep and so far […]


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