[By Nora Jacobs, APR] When news of the Jeni’s Splendid Ice Cream recall first broke in April, we lauded the company’s communication response . (If you missed that post, you can access it here.) We watched reports of the crisis in the following weeks and could only imagine what was going on within the company […]
[By Bruce Hennes] Restaurant workers putting disgusting substances in customer’s food. Politicians seeking and accepting favors. Employees on disability doing yard work. Police officers committing crimes. Every day, a new shocking story on Twitter, another Facebook “caught on tape,” a “you won’t believe what the camera saw” on YouTube. Everyone you know now carries a […]
Hennes Paynter Communications, one of the few firms in the U.S. focused exclusively on crisis communications and reputation management, is now Hennes Communications. The firm also offers litigation communications and media training services to its clients that are “on trial” in the Court of Public Opinion. The change follows the departure of former partner Barbara Paynter, […]
From The American Lawyer: Typically, I prefer to say what I’m about to say one-on-one, when you can hear from my tone of voice that I’m not trying to be preachy or patronizing. But our newsroom has had several incidents in the past month that make me think it’s a good idea to discuss the […]
Every lawyer knows that if they call a press conference, lay out allegations of misconduct, and later on those allegations are defamatory, they can easily get sued. But if the lawyer files suit and the media downloads and widely publicizes those same allegations, the lawyer is likely safe. More and more, first court filings are […]
Knowing what the lawyers are looking for – and how they ask for that data – can help you preemptively defend the reputation of your organization. This article from CorporateCounsel is a good start. Photo Credit: CorporateCounsel
[by Bruce Hennes] Bill Cosby has repeatedly refused to talk about decades-old allegations of sexual misconduct. Meanwhile, his legal team has launched an aggressive, organized and expensive effort to quash accusations by attacking the accusers’ characters and motives, according to The New York Times. Sure, it’s possible that Cosby is not guilty of any of […]
[by Bruce Hennes] According to Reputation Dividend, a company that helps quantify the economic value of reputation for publicly held businesses, few CEOs would argue that their corporate reputation isn’t one of their company’s most precious assets. Giving thought to the difference between ‘brand’ and ‘reputation,’ Sandra Macleod writes, “The value and importance of a […]
[by Bruce Hennes] According to this week’s New York Times, ”It was nearly five years ago that any doubts were laid to rest among engineers at General Motors about a dangerous and faulty ignition switch. At a meeting on May 15, 2009, they learned that data in the black boxes of Chevrolet Cobalts confirmed a […]