[By Thom Fladung/Hennes Communications] In the years I was helping run newsrooms, one of my least favorite experiences was being in the news. Odd sounding, I know, in that I spent 33 years putting people, businesses and other organizations in the news. Hypocritical? Perhaps. Almost always, though, if one of my newspapers was in […]
From Ozan Varol: If you had asked me this question–How do you change a mind?–two years ago, I would have given you a different answer. As a former scientist, I would have cautioned you to rely on objective facts and statistics. Develop a strong case for your side, back it up with hard, cold, irrefutable […]
We have never read such a complete and abject apology by a corporation. Not only does the interim CEO of Equifax apologize profusely, he clearly states what they have done and will do to address the problem, and he sets clear deadlines. It’s textbook crisis management. He also announces new products that may put the […]
[By Thom Fladung, Hennes Communications] “The house could be burned down before you even smell smoke.” In 2009, The Georgetown Journal of Legal Ethics set out to study how the court of public opinion can shape legal controversies. The sources were the people on the front lines – responses gathered from a questionnaire sent […]
ABOUT THE WORKSHOP Fake or Fact? The Poynter KSU Media Ethics Workshop is a one-day training program for professionals, educators and students that examines critical issues and perspectives in media ethics. Moderated by distinguished faculty from The Poynter Institute in St. Petersburg, Fla., the Media Ethics Workshop provides a unique forum for professionals and students […]
From Rick Seltzer, writing in Inside Higher Ed: For college and university presidents, the process of apologizing after high-profile missteps can seem to take as long as a tortoise walking a mile. As a result, the actions Wednesday of University of California, Irvine, Chancellor Howard Gillman stand out as noteworthy. Days after news broke that […]
No longer must you visit a “Spy Store” or RadioShack and pay big bucks for a miniature recording device. Today’s high-definition audio and video recording devices are tiny, inexpensive – and nearly impossible to spot. In fact, you probably already own one: your iPhone or Android device can easily make recordings with a wide variety […]
By Thom Fladung/Hennes Communications Any business leader who’s been caught in a hailstorm of criticism after an internal matter went viral must have had a surge of schadenfreude watching the Google diversity memo controversy. Google leadership was immersed in a crisis over an internal memo in large part because, well, people could Google it. Beyond […]
Bruce Hennes, managing partner of Cleveland-based Hennes Communications, has been named one of 50 “Game-Changers of PR for 2017” by PRNews, one of the public relations profession’s leading news sources. Hennes was selected to join a group of industry leaders from corporations, non-profits and communications firms around the country who use their deep knowledge and […]
Earlier this year, Bruce Hennes and Thom Fladung spoke at the American Bar Association’s Annual Mid-Year Conference, held in Miami, Florida. Their remarks were captured by Marilyn Cavicchia, writing for the ABA’s Bar Leader Magazine: “You’re all living in a media revolution,” said Thom Fladung, vice president of Hennes Communications. “And you don’t even know it.” […]