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Muddled COVID-19 Messaging: Sometimes the Data Changed; Other Times – Masks, for Example – Your Dishonesty Caught Up with You

It shouldn’t be this hard.  The rules of risk and crisis communications are fairly simple: Tell the truth. Tell it all. Tell it first. Tell it fast. If the situation – or the science – is likely to change as more research is done, warn people ahead of time.  And keep repeating that warning. So […]


The Role of the Board Chair During a Crisis

Achim Schmitt, Gilber Probst and Michael Tushman, writing for JuanRudolfo.com, offer an insightful look at nonprofit governance… Experienced chairpersons know that their success depends on how they walk the tightrope of being too involved or too remote in the company’s strategy execution. Yet when a crisis such as COVID-19 hits and the CEO transforms into […]


Creating a Post-Pandemic Crisis Team

By Nora Jacobs, Hennes Communications Pre-COVID, few of our clients had ever experienced a crisis event with the potential to threaten the very existence of their organization.  Now, almost everyone we talk to has had first-hand experience managing disruptions in supplies, sales, finance, staffing, production, logistics, communications, marketing and technology.  Some organizations have emerged stronger […]


Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting

Hennes Communications is proud to announce that Chief Executive Officer Bruce Hennes has been named to the 2020 LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders.   This is the second year in a row that Hennes has been […]


Are Employees’ Social Media Posts Still PR’s Problem to Solve?

From Sophie Maerowitz, writing for PRWeek: t may seem like conversations on social media couldn’t possibly get more polarized. But in the face of a pandemic and plummeting economy, during an election year no less, brands continue to find themselves caught in the middle of hot-button issues, forced to choose sides on topics previously thought […]


Journalists Believe News and Opinion are Separate, but Readers Can’t Tell the Difference

From Kevin M. Lerner, Assistant Professor of Journalism at Marist College: The New York Times opinion editor James Bennet resigned recently after the paper published a controversial opinion essay by U.S. Sen. Tom Cotton that advocated using the military to put down protests. The essay sparked outrage among the public as well as among younger reporters at […]


Land O’Lakes Isn’t Talking About Its Logo Change, and That’s a Big Mistake

From AdWeek: The decision by dairy brand Land O’Lakes to eliminate the kneeling Native American woman offering up sticks of butter on its logo marks the end of a problematic mascot with a nearly 100-year history. As of April 30, she—who, by some accounts, was named Mia—is still featured on products on the website. Land O’Lakes said […]


The Facebook Ad Boycotts Have Entered the Big Leagues. Now What?

From Megan Graham at CNBC: KEY POINTS An advertiser boycott of Facebook is gaining steam, now counting Verizon and Unilever among its participants. Starbucks and spirits giant Diageo joined the campaign over the weekend. Analysts say these advertisers have the potential to influence more companies to join the boycott. The boycotts could prove promising for […]


What Have We Learned from COVID-19?

As regular readers of this newsletter know, one of our regular correspondents is Peter M. Sandman, one of the world’s preeminent risk communications consultants.  Another way we describe him to our clients is that he is our go-to guy when it comes to risk communications. Recently, Dr. Sandman was interviewed by Impact, a publication of […]


You Took a PPP Loan. Now Get Ready to Talk About It.

By Bruce Hennes, Hennes Communications EDITOR’S NOTE:  On the morning of Monday, July 6, the SBA released a database with the names and information for all entities that received a PPP loan of $150,000 or more.  You can download that list here.  At this time, it is unclear if and when the names of those […]


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