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Lawyers Should Not Rewrite Crisis Communications

Introduction by Bruce Hennes, Hennes Communications   Hennes Communications was founded in 1989 as a full-service public relations firm.  In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]


Crafting the First Statement in Crisis Situations: What To Say and When to Say It

By Nora Jacobs, Hennes Communications   For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]


How Sincere Is Will Smith’s Video Apology?

By Kareem Abdul-Jabbar Four months after slapping Chris Rock in front of millions of people, Will Smith has posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career. Following […]


How to Rebuild a Damaged Reputation

By Ernie Smith for Associations Now   Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]


5 Pitfalls of Restaurant Review Management

By Avi Goren, Co-Founder & CEO, Marqii, for CommPro In 2021, 94% of consumers surveyed by ReviewTrackers said that a bad review convinced them to avoid a business. Not only that, but according to Search Engine Land report, companies with more reviews generate 54% greater revenue. Reviews can make or break a company. In the modern digital age, […]


How to Admit You’re Wrong; Admitting Wrongdoing Isn’t a Failure, It’s an Opportunity

By Allie Volpe for Vox   Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]


Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting and the Lawdragon Hall of Fame

Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the 2022 Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the […]


The Skill Set That Got You Into the C-Suite Isn’t Necessarily the Skill Set You Need to Manage a Crisis

It’s a simple fact: Controversies today are tried in the Court of Public Opinion more often than the Court of Law. News now breaks first on social media, with traditional media sweeping Twitter, Facebook and YouTube for leads. Whether your organization is immersed in crisis or dealing with a hot-button issue, your news can quickly […]


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