By Adam Petrilli for Entrepreneur Business reputation is the public perception of the brand, its products or services and its treatment of employees and customers. A good reputation serves a company well, but a lousy reputation inflicts damage and potential ruin. That is not to say a company cannot come back from negative reviews or missteps. Reputation management is […]
By Eva Rothenberg for CNN Innocent until proven guilty might hold up in the court of law, but the court of public opinion tends to play by hazier rules. From celebrity scandals to business blunders, crisis communication is a cornerstone of public relations. It’s a specialty of PR dealing with protecting reputation, because a blow to […]
Are you a mid-career professional seeking to boost your career prospects and make a real impact in the world of crisis communication? Ohio University’s Scripps College of Communication has an exciting opportunity that could transform your future. In partnership with Hennes Communications, they’re offering a unique chance to earn graduate certificate credit in crisis communication. […]
National Security Agency | Cybersecurity Information Sheet You’ve heard of the FBI and CIA. How about the NSA? The National Security Agency (often referred to as No Such Agency) is a national-level intelligence agency of the United States Department of Defense, under the authority of the Director of National Intelligence (DNI). The NSA is responsible […]
From Joe Novarro, writing for Politico I learned that humans are fairly good at lying — but they’re lousy at concealing their true emotions, especially when stressed. We reveal our unspoken thoughts in our bodies: faces flushed with embarrassment, lips pursed at unwelcome questions, fingers covering the neck dimple when discussing a touchy subject. I […]
Lessons learned are lessons planned, practiced, and shared. Each mass shooting incident has similarities and differences from all others, so articles like this one from 2012 can help better prepare all jurisdictions. By Sophia Paros for Domestic Preparedness On Saturday, 8 January 2011, at 10:10 a.m. Mountain Standard Time, a gunman opened fire on U.S. […]
In Chief Crisis Officer, our friend and colleague James Haggerty emphasizes the necessity for all organizations, regardless of size, to (1) have the structure in place for effective communications response, and (2) appoint a leader who can execute in the heat of the modern crisis—the “Chief Crisis Officer.” “Crisis communications planning is not merely for […]
By Michael Blanding for Harvard Business School A co-worker accuses you of lying during an important client meeting, and you’re furious because you didn’t lie. Expressing that anger, however, isn’t the best way to prove your innocence, according to new research. “People may misinterpret that anger as a sign of guilt,” says Harvard Business School […]
By Deb Hileman for PRNews Maui continues to reel from wildfires that are now the deadliest in the U.S. in more than a century. It has been widely reported that in the hours leading up to the deadly Lahaina wildfire last week, Maui’s all-hazard sirens did not alert residents, and officials apparently relied on social media posts that reached […]
By Andrew Moyer for PRNews [Editor’s Note: With negotiations between UPS and the International Brotherhood of Teamsters still ongoing and the looming potential for the former to strike, businesses large and small must be prepared for disruption. Here, our author identifies the impact a third-party partner can have on an organization and how businesses should efficiently and accurately communicate […]