In Chief Crisis Officer, our friend and colleague James Haggerty emphasizes the necessity for all organizations, regardless of size, to (1) have the structure in place for effective communications response, and (2) appoint a leader who can execute in the heat of the modern crisis—the “Chief Crisis Officer.” “Crisis communications planning is not merely for […]
By Michael Blanding for Harvard Business School A co-worker accuses you of lying during an important client meeting, and you’re furious because you didn’t lie. Expressing that anger, however, isn’t the best way to prove your innocence, according to new research. “People may misinterpret that anger as a sign of guilt,” says Harvard Business School […]
By Deb Hileman for PRNews Maui continues to reel from wildfires that are now the deadliest in the U.S. in more than a century. It has been widely reported that in the hours leading up to the deadly Lahaina wildfire last week, Maui’s all-hazard sirens did not alert residents, and officials apparently relied on social media posts that reached […]
By Andrew Moyer for PRNews [Editor’s Note: With negotiations between UPS and the International Brotherhood of Teamsters still ongoing and the looming potential for the former to strike, businesses large and small must be prepared for disruption. Here, our author identifies the impact a third-party partner can have on an organization and how businesses should efficiently and accurately communicate […]
By Robert L. Dilenschneider, for Advisor Magazine In our hyper-connected world, the shadows of our past actions can loom large. Whether you had a much-regretted moment of infidelity or were arrested for (or worse, charged with) a crime many years ago, trust us: the internet knows. Heck, even that speeding ticket you got as a […]
By David Lancefield for Harvard Business Review Picture this scenario: You’re planning to make some organizational changes that will result in layoffs. Perhaps market conditions are difficult, or you’re integrating a company you acquired. You haven’t figured out all the details about numbers, timing, and terms, so it’s too early to share the full picture […]
By Ron Derrick for Domestic Preparedness A community’s level of resilience during a disaster often relies on the preparedness efforts of its private sector partners. Companies that invest in preparing for and responding to large-scale events are protecting much more than just company profits. For example, the thought and design that went into one hamburger […]
By Steven Johnson for Domestic Preparedness Few preparations made in anticipation of a disaster pay bigger dividends than how the team communicates with the news media and the public during a disaster. Seamless and coordinated communication is as important as seamless and coordinated operations – both during the disaster and in the recovery stage. Communications […]
By Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are drilled […]
By Mike Bell for American City and County Some crises are short-lived, barging through our lives and routines, and before we can get a sense of what’s happened, we’re left dealing with the aftermath. But many crises build slowly, with many early warning signs, and once they’vehit their breaking point, panic and uncertainty overwhelm the […]