From The Atlantic CityLab: In October, the ACLU released emails showing that a social media monitoring company called Geofeedia had tracked the accounts of Black Lives Matter protesters for law enforcement clients. The revelations of social media spying made headlines and led Twitter, Facebook, and Instagram to cut off Geofeedia’s access to bulk user data (which in […]
[By Bruce Hennes, Managing Partner, Hennes Communications, and Keynote Speaker, American Public Power Association Legal & Regulatory Conference, 2016] It’s not just terrorist attacks, explosions, active shooters, and environmental disasters. More often than not, it’s going to be sexual misconduct, data theft, unfair labor practices, OSHA complaints, mergers & acquisitions, layoffs, accusations, or employee fraud […]
[by Scott Juba and Howard Fencl] First, it was simply called “lying.” Then, it evolved into “propaganda.” Then “disinformation.” For whatever reason, the term has been further sanitized as “fake news.” Whatever you call it, it’s all bad news for organizations whose reputation is under attack. Right now, Facebook is at the vertiginous epicenter of […]
[By Thom Fladung, Hennes Communications] At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]
[By Thom Fladung, Hennes Communications] Remember the good old days – like, oh a few months ago – when one of the major threats to reputation was getting caught up in critical news coverage or disparaging social media chatter? That was then. This is now: Try fighting to save that reputation when you’re under attack from […]
We’ve said it time and time again: Volkswagen doesn’t have a communications problem. They have a performance problem. The latest news from Germany compounds that. http://www.nytimes.com/…/inquiry-in-emissions-scandal-widen…
[By Nora Jacobs, Hennes Communications] Among the many distinctions for which the election of 2016 will go down in history, the sustained use of Twitter to mobilize voters will no doubt be among the most notable. Indeed, perhaps not since the pamphleting campaign of the American Revolution, of which Thomas Paine’s “Common Sense” is the […]
In the last issue of Crisis Management Today, we offered “The Basics of Saying ‘I’m Sorry’” with reference to Peter Sandman. You can find those basics below. But in this issue, we introduce another way of looking at apology, this time from Rabbi Richard Block, who writes: Genuine repentance has 3 basic components: recognizing and […]
[By Scott Juba] Social media monitoring and surveillance is a fact of life in today’s twenty-first century communication landscape. It is a near certainty that every person reading this has had their online communication monitored. In many cases, companies and brands track what customers and competitors are saying about them online and then use that […]
In a video produced by the Ohio Department of Public Safety, here’s what Cleveland looked like from ground level during the recent Republican National Convention. As the Washington Post said: They told us there’d be riots. Instead, we got a street party. You can see that video here. NOTE: The part about the convention starts at […]