Any business, at one point, will face some sort of a public relations crisis and the way you respond can either give you a much-needed image boost or significantly damage your brand, ultimately alienating your customer base and business partners. Especially in this day and age, when news goes viral almost instantly, organizations need to […]
TO: All Akron-Area Faith-Based Institutions Do you work at a church, temple, synagogue or other house of worship? Do you manage or oversee a religious-based school, day care, community or senior center? If so, you will want to attend the seminar below, to be held at the University of Akron on Monday, July 24. Registration […]
From Deloitte and The Wall Street Journal: Domestic terrorism, cyberattacks, power outages, white collar crimes and other catastrophic events are just a few of the potential crises companies can face. While many companies have a crisis plan in place, they may not have actually tested their plans, or the plans may be inadequate. A Deloitte […]
No one knows more about disaster and crisis communications than the airlines. That’s why we have little doubt in our minds that the CEO of United Airlines, in the immediate aftermath of Dr. Dao getting hauled off the plane by police officers a few months ago, was indeed given the right advice by his crisis/PR […]
Chris Britton writes: Target is a great place to shop. I love going there, and I bet many of you do too. But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises. Until United […]
Is the CEO or P.R. person the best to face the cameras in a crisis? How do P.R. reps get into journalists’ good books? Daily Mirror editor Peter Willis gave the lowdown at a recent PRWeek’s Crisis Communications conference. Asked what advice he’d give a PR facing a journalist who is acting aggressively, Willis said: […]
A Conversation on Company Crisis Preparedness with former Boston Police Commissioner Ed Davis, from Boss Magazine — Every business leader thinks and rethinks their business strategy, weighing the strengths, analyzing the weaknesses, pondering the opportunities and scrutinizing the threats. But when it comes to a company crisis, how many are applying that same due […]
Unfortunately, one of the fastest growth areas of business – and amongst the saddest – are the calls we receive at Hennes Communications with allegations of sexual misconduct. For scores of years, the prevailing wisdom was ignore, obfuscate, transfer and protect privacy and reputations at all-costs. Like so many pendulums, times change, and it’s now […]
From CNN.com: Video has emerged of a little girl being dragged off a pier and into the water (a few weeks ago) by a sea lion in British Columbia. The girl’s family reportedly had been feeding the sea lion and whistling or holding their hands over the water, as if they were holding a treat. The video […]
[by Bruce Hennes, Hennes Communications] Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you […]