We have never read such a complete and abject apology by a corporation. Not only does the interim CEO of Equifax apologize profusely, he clearly states what they have done and will do to address the problem, and he sets clear deadlines. It’s textbook crisis management. He also announces new products that may put the […]
[By Thom Fladung, Hennes Communications] “The house could be burned down before you even smell smoke.” In 2009, The Georgetown Journal of Legal Ethics set out to study how the court of public opinion can shape legal controversies. The sources were the people on the front lines – responses gathered from a questionnaire sent […]
From one of our favorite columnists, Carol Kinsey Goman, Ph.D: Do you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it […]
Scandals come in many flavors and are often tinged with sexual misconduct, fiscal mismanagement, and/or nefarious lapses in moral and ethical judgment. American City & County, the voice of state and local government since 1909, interviewed Hennes Communications VP Stephanie York about scandal and how to neutralize it with proactive communications. Here’s an excerpt: York […]
ABOUT THE WORKSHOP Fake or Fact? The Poynter KSU Media Ethics Workshop is a one-day training program for professionals, educators and students that examines critical issues and perspectives in media ethics. Moderated by distinguished faculty from The Poynter Institute in St. Petersburg, Fla., the Media Ethics Workshop provides a unique forum for professionals and students […]
From Danny Panton at At-Risk International: The term “fake news” has lately gotten significant traction in the business world, the political realm, and among the public. Alongside, the reliability of sources has been a hot topic for discussion. While people are entitled to believe what they want (regardless of how true the information is), untrustworthy […]
By Bruce Hennes, Hennes Communications Some believe President Trump and his closest advisers committed illegal acts by conspiring with Russian officials on a wide variety of political and financial activities. Some believe President Trump and his closest advisers indeed had contacts with Russian officials, but that those contacts were benign or perhaps even stupid, but […]
[by Howard Fencl, Hennes Communications] The catastrophic after-effects of Hurricane Harvey continue to claim lives, destroy property, and wreak havoc across Texas and the gulf coast at this writing. Today, floodwaters have touched off reports of explosions and fires at Arkema, a French specialty chemicals and advanced materials company with facilities now underwater in Crosby, Texas. […]
From Rick Seltzer, writing in Inside Higher Ed: For college and university presidents, the process of apologizing after high-profile missteps can seem to take as long as a tortoise walking a mile. As a result, the actions Wednesday of University of California, Irvine, Chancellor Howard Gillman stand out as noteworthy. Days after news broke that […]
No longer must you visit a “Spy Store” or RadioShack and pay big bucks for a miniature recording device. Today’s high-definition audio and video recording devices are tiny, inexpensive – and nearly impossible to spot. In fact, you probably already own one: your iPhone or Android device can easily make recordings with a wide variety […]