Thomas Cook was a British travel group company. On September 23, 2019, Thomas Cook went into compulsory liquidation. Around 21,000 worldwide employees were left without jobs and 600,000 customers were left abroad, triggering the United Kingdom’s largest peacetime repatriation. Thomas Cook’s corporate collapse last month left authorities with an enormous problem. More than 150,000 holidaymakers […]
From Michael J. Socolow, Associate Professor, Communication and Journalism, University of Maine, writing for The Conversation: First, it happened on Fox News. Chris Wallace asked White House adviser Stephen Miller about the president’s decision to use private lawyers “to get information from the Ukrainian government rather than go through … agencies of his government.” Miller’s response began, […]
[by Howard Fencl, Hennes Communications] Sexual misconduct allegations cause a company to fire its president. The board of a major nonprofit decides its well-entrenched executive director has been “phoning it in” for the past year and shows her the door. A CEO is dismissed after sowing a pervasive culture of fear that touched off an […]
By Todd Aberman, writing for PublicRelay A company can build up a great brand reputation one day, only to have an unforeseen PR crisis tarnish its brand the next day. Effective crisis management can not only mitigate the negative impact that such an event causes, but also has the potential to build up a company’s brand reputation […]
By Denise-Marie Ordway, writing for the Harvard Kennedy School Shorenstein Center on Media, Politics and Public Policy When journalists covering elections focus primarily on who’s winning or losing — instead of on policy issues — voters, candidates and the news industry itself suffer, a growing body of research has found. Media scholars have studied so-called […]
By Peter Donolo, writing for the Globe and Mail: As Prime Minister, Justin Trudeau has been uncommonly apologetic. His apologies for a litany of Canada’s historical wrongs even prompted the venerable BBC to ask “does Justin Trudeau apologize too much?” That’s one reason his almost defiant decision – to which he’s holding firm – not to […]
By Nora Jacobs, Hennes Communications On September 5, the U.S. Department of Education announced it was fining Michigan State University $4.5 million for “a systemic failure to protect students from sexual abuse.” The fine is the latest fallout from the Larry Nassar scandal, which has embroiled MSU in lawsuits, a succession of high-profile firings, resignations […]
By Jim McKay, writing for Emergency Management: How the Medical University of South Carolina, a 700-bed medical center with six colleges, honed its crisis communications strategy and methodology and was able to continue operations during Hurricane Florence last September. As Hurricane Florence whipped through the Carolinas creating havoc last September, the Medical University of South […]
From Stephanie York, JD and VP of Hennes Communications: From Wikipedia: Public relations (PR) is the practice of deliberately managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public. Public relations may include an organization or individual gaining exposure to their […]
From Victoria Cross, writing for ContinuityCentral.com: Fight, flight, freeze… or film? Evolutionary science tells us that when faced with a potentially dangerous situation, our sympathetic nervous system is activated and a primitive ‘fight, flight or freeze’ response kicks in. Our body is subsequently flooded with adrenaline and we are poised to make an unconscious decision […]
