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5 Communication Lessons From The Harris-Pence Debate

From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]


You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill.

By Nora Jacobs, Hennes Communications Organizations often assume that having an up-to-date crisis communications plan on the shelf will ensure that responding to a crisis event will go smoothly as a result. If the plan was carefully researched and based on good knowledge of the organization, that may well be the case.  But there’s no […]


Wells Fargo and Ellen Make it a Week of Weak Apologies

From Seth Arenstein, writing for PR News: It’s shaping up to be a week of apologies. First, there was Ellen DeGeneres’ joke-infused apology for months of allegations that the “Be-Kind” lady’s show houses a toxic work environment. Moreover, talent and staff claim Ellen is unkind. In the opening monologue of her first show back from summer hiatus Monday […]


How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends)

By Arthur Solomon, former VP at Burson-Marsteller: In a recent post, I wrote, “Soon the presidential debates will begin with their ridiculous format of having the candidates answer questions in a few seconds, instead of giving them sufficient time to fully state their positions.  Even worse, after each debate TV pundits will criticize the demeanor, […]


10 Ways to Spot Online Misinformation

From H. Colleen Sinclair,Associate Professor of Social Psychology, Mississippi State University, writing in The Conversation: Propagandists are already working to sow disinformation and social discord in the run-up to the November elections. Many of their efforts have focused on social media, where people’s limited attention spans push them to share items before even reading them – in part because […]


Dealing With a Crisis

The managing partner of Hennes Communications, Thom Fladung, was recently interviewed on the subject of crisis communications for Ari Lewis and his Mastering the Attention Economy video podcast. Tune-in here for a short, 20-minute master class on crisis management: https://www.youtube.com/watch?v=_7jTEG7cHaE


Mastering the Zoom Apology

By Bruce Hennes & Nora Jacobs, Hennes Communications A CEO, executive director, bar association president or other business executive has to apologize or speak about something very important. The stakes are high – and in this COVID-19 era, the apology is going to have to be done using Zoom or another virtual platform. Under any […]


Crisis Comms Lessons From a Tennis Tantrum

From our good friends at PRCG | Haggerty, written by Thom Weidlich… Novak Djokovic, the No. 1 ranked men’s singles tennis player, threw a hissy at the U.S. Open on Sunday and bashed a ball that hit a line judge in the throat. Djokovic was ejected from the tournament, was fined and suffered a blow […]


The Evolution of Terror: 6 Critical Threats 19 Years After 9/11

Bridget Johnson is the Managing Editor for Homeland Security Today. A veteran journalist whose news articles and analyses have run in dozens of news outlets across the globe, Bridget is a senior fellow specializing in terrorism analysis at the Haym Salomon Center.  She writes in Homeland Security Today… When the planes hit the Twin Towers, […]


National Preparedness Month

National Preparedness Month (NPM) is recognized each September to promote family and community disaster planning now and throughout the year. As our nation continues to respond to COVID-19, there is no better time to be involved this September. The 2020 NPM theme is: “Disasters Don’t Wait. Make Your Plan Today.“ For more information:  www.ready.gov  Week 1: […]


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