By William Flynn for Industry Dive While the article cited below was written for the grocery industry, it’s good advice for any company or organization. The writer, William Flynn, is a former principal deputy assistant secretary of the Department of Homeland Security’s Office of Infrastructure Protection and former assistant commissioner of the New York City […]
It’s a simple fact: Controversies today are tried in the Court of Public Opinion more often than the Court of Law. News now breaks first on social media, with traditional media sweeping Twitter, Facebook and YouTube for leads. Whether your organization is immersed in crisis or dealing with a hot-button issue, your news can quickly […]
By Bridget Johnson for Homeland Security Today ISIS roared onto the social media landscape not with a gruesome beheading, but with a fluffy kitten. The beheadings would be infamously broadcast by the terror group, leading to scattershot social media bans followed by new accounts created by terrorists and their loyalists to replace and augment the […]
Introduction by Bruce Hennes, Hennes Communications The U.S. Supreme Court decision to overturn Roe v. Wade leaves states to decide whether to restrict or ban abortion. And it leaves employers who provide healthcare plans deciding what to do and say about an issue that has separated the nation for decades. An attorney described it this […]
By Bruce Hennes, Hennes Communications Public officials, CEOs, executive directors and members of for-profit and non-profit boards have a responsibility to their stakeholders to plan for situations that will imperil life, limb and the ability of their organizations to fulfill their missions. In the immediate aftermath of a major incident, such as a mass shooting […]
Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. […]
By Minda Zetlin for Inc. – Facing a raft of cancellations, Alaska Airlines CEO Ben Minicucci did something highly unusual–perhaps unprecedented. He sent a video message to all of the airlines’ employees and frequent flyers apologizing for the problem and explaining what the company is doing to fix it. It’s a brilliant piece of crisis communication […]
From Christopher J. Tennyson, writing for Crisis Quotient Blog – In the Early Hours of a Crisis, Getting Things Right Trumps Fast Response We’re all still processing the horror of last week’s mass murder in Uvalde, Texas. Continuing confusion about just what happened at Robb Elementary School that day is adding to the pain being […]
By Paul J. Davies, writing for Bloomberg – Wall Street has always been involved in politics even if bank bosses sometimes want to pretend disinterest. In the past, they were able to stick mainly to battles about tax and regulation. Now, it is ever harder to avoid the U.S. culture wars. Citigroup Inc. Chief Executive […]
By Hinda Mitchell, with Inspire PR Group… Our nation has not been without a crisis for some time. In local communities, there are crises nearly every day. In families and relationships there are unfortunate, tragic events, unnecessary deaths, injuries and accidents. My purpose in writing is not to minimize any of these; each takes a […]