Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it. And if it’s an interview with a seasoned reporter, the stakes are even higher. You must be prepared to […]
Dionne Waugh, formerly a reporter and now a public information officer for the Boulder, Colorado Police Department, has deep experience helping police departments communicate with the public during critical incidents. That experience includes a mass shooting in 2021 when 10 people lost their lives. In a recent article by Wayne Parham written for Police Magazine, […]
In the seminars we teachabout crisis communications, we often talk about the fact that what you say may be less important than how you say it. “How you say it” also includes the way you look. Ukranian President Zelensky purposely chose not to wear a suit and tie for his recent visit to Washington, DC. […]
By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
By Scott Konrad for the American Society of Association Executives Taking ownership of an association’s risk profile and proactively managing potentially crippling threats to the entity is sound governance. Identifying exposures and mitigating those risks is part of the enterprise risk management process. Here’s how to get started. Associations cope with myriad risks every day. […]
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
By Alexandra Tremayne-Pengelly for the Observer… Bob Dylan and publisher Simon & Schuster apologized for selling books which they claimed contained Dylan’s handwritten signature, after fans realized the autographs were not authentic but automated reproductions. A collection of essays by Dylan, titled The Philosophy of Modern Song, was released at the beginning of November. Around […]
By Justin Barison for Inc…. How do you respond to criticism? If you’re in a position where you have to lead others, you’re going to get criticized. Sometimes, that criticism will be valid. Other times, it will be unjustified. But in either case, the criticism is valuable–because it gives you a window into how others see you […]
By Seth Arenstein for PRNEWS Give props to Page (Arthur W. Page Society) for its just-released report “Stakeholder Capitalism and ESG: A Guide for Communication Leaders.” It’s transparent. “This is meant to be a study guide, not a white paper,” the 58-page vehicle begins. Just in time for Roe v. Wade and a slew of other socio-political issues […]
From Jason Zinoman at The New York Times No one knows what an egg yolk omelet is, but we all know that TV hosts should be relatable. Or should they? That didn’t do Ellen DeGeneres any favors. Not since Humpty Dumpty has an egg made such a mess. Last night, one week and countless […]