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Confessions of a TV News Executive, Part 2 – The Ambush Interview

[By Howard Fencl, APR] You’re grappling with serious challenges that threaten your organization, and perhaps your career. Someone leaks an internal e-mail to the media, and reporters have been leaving you voicemail messages all day asking for your comment on the issue. Your company’s unwritten policy is to ignore the media, and your general counsel […]


5 Crisis Management Tips for Your Brand

Creating a brand used to take years. Companies often started locally or regionally, developed loyal customers and built a market identity — supplemented by print or electronic advertising as brands grew. In addition to taking a long time, brand-building also took a great deal of money. Flash-forward to today: While it’s still possible to build a […]


Tips & Techniques to Help Anyone Become a Better Speaker

From our good friend – and a terrific writer – Marilyn Cavicchia at the American Bar Association: If you’ve ever heard Tim Eigo speak at Annual or Midyear meetings or at the ABA Bar Leadership Institute, you know that this is a guy who loves to present. While it is true that Eigo, editor of the […]


September is National Preparedness Month

[By Bruce Hennes, Hennes Communications] Thankfully, those of us who live in Ohio don’t have to cope with forest fires, earthquakes, tsunamis, droughts or hurricanes.  Tornadoes?  We get a few, but thankfully it’s usually decades between devastating twisters. Ohioans do get localized flooding, bridges do go out, fires happen – and if you give a […]


By | September 15, 2015 | Crisis Preparation

How to Proceed When Your Spokesperson is a Dud

[By Bruce Hennes, Hennes Communications] For decades, clients have come to Hennes Communications to learn how to communicate better with reporters, stakeholders and the public. The gold standard is when a speaker says the right thing and delivers it to their intended audience in an interesting, conversational manner. To do that, we often spend as much […]


McDonald’s Rebuffs Burger King’s International Day of Peace “McWhopper” Proposal

So Burger King decides to join forces with McDonald’s to support a good cause. To that end, Burger King created a joint promotion and spent megabucks on full-page advertisements in newspapers across the U.S. From the “It Seemed Like a Good Idea at the Time” Department, it couldn’t have been more clever.  Perhaps too clever? […]


Lessons from Ferguson: Are You Listening?

[By Thom Fladung, former managing editor, The Plain Dealer] A year after Ferguson, the lessons continue to reverberate. Is anyone listening? At the recent National Association of Black Journalists convention in Minneapolis, a panel of journalists spoke about the lessons they learned in Ferguson, Missouri, covering the shooting of Michael Brown, its aftermath, and how […]


Beyond the Chaos: 3 Stories of Those Under the Gun During Major Crises

From our colleague, Jim McKay, editor of Emergency Management Magazine: In this feature, we look at three separate disasters through the lens of someone in command. All three of these emergencies were incredibly tragic and difficult or impossible to predict. Besides the tragedy, these emergency managers share lessons learned, some of which we discuss here. Frank […]


Thom Fladung, Former Managing Editor of The Plain Dealer, Joins Hennes Communications

NEWSPAPER AND DIGITAL MEDIA VETERAN THOMAS FLADUNG JOINS HENNES COMMUNICATIONS CLEVELAND – Hennes Communications, one of the few firms in the U.S. focused exclusively on crisis management, crisis communications and reputation management, today announced that Thomas Fladung has joined the agency as vice president. Fladung brings more than 33 years of daily newspaper and digital […]


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