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Tackling Scandal: An Interview with Hennes Communications’ Stephanie York

Scandals come in many flavors and are often tinged with sexual misconduct, fiscal mismanagement, and/or nefarious lapses in moral and ethical judgment. American City & County, the voice of state and local government since 1909, interviewed Hennes Communications VP Stephanie York about scandal and how to neutralize it with proactive communications. Here’s an excerpt: York […]


Poynter KSU Media Ethics Workshop – Fake or Fact?

ABOUT THE WORKSHOP Fake or Fact? The Poynter KSU Media Ethics Workshop is a one-day training program for professionals, educators and students that examines critical issues and perspectives in media ethics. Moderated by distinguished faculty from The Poynter Institute in St. Petersburg, Fla., the Media Ethics Workshop provides a unique forum for professionals and students […]


Saying You’re Sorry

From Rick Seltzer, writing in Inside Higher Ed: For college and university presidents, the process of apologizing after high-profile missteps can seem to take as long as a tortoise walking a mile. As a result, the actions Wednesday of University of California, Irvine, Chancellor Howard Gillman stand out as noteworthy. Days after news broke that […]


What “The Mooch” Can Teach Us About Surreptitious Tape-Recording

No longer must you visit a “Spy Store” or RadioShack and pay big bucks for a miniature recording device.  Today’s high-definition audio and video recording devices are tiny, inexpensive – and nearly impossible to spot.  In fact, you probably already own one: your iPhone or Android device can easily make recordings with a wide variety […]


Lessons From Google’s Search To Protect Its Reputation

By Thom Fladung/Hennes Communications Any business leader who’s been caught in a hailstorm of criticism after an internal matter went viral must have had a surge of schadenfreude watching the Google diversity memo controversy. Google leadership was immersed in a crisis over an internal memo in large part because, well, people could Google it. Beyond […]


Bruce Hennes Named Industry Game-Changer by PRNews

Bruce Hennes, managing partner of Cleveland-based Hennes Communications, has been named one of 50 “Game-Changers of PR for 2017” by PRNews, one of the public relations profession’s leading news sources. Hennes was selected to join a group of industry leaders from corporations, non-profits and communications firms around the country who use their deep knowledge and […]


The Scout Lesson: If Trump Comes to Speak, Be Prepared (for Anything)

[By Bruce Hennes, Hennes Communications] Since the 1920’s, the president of the United States has had a standing invitation to attend and address the Boy Scout Jamboree, held every four years.  And most presidents have accepted that invitation, using the occasion to deliver similar messages about God, apple pie and reflect on the Scout’s Code […]


Inside the Crisis Management War Room

One day your luck suddenly runs out, and you’re consumed by a crisis that threatens to destroy everything you and your team have worked so hard to build. Rumors go viral on social media. News reporters fill your voice mail and email with interview requests. Work grinds to a halt and your staff wants answers. […]


You Think Chris Christie’s Beach Photos Were Great? Just Wait Until Drone Journalism Really Takes Off

From Poynter: By now, you’ve probably seen the pictures: New Jersey Gov. Chris Christie, surrounded by his family and friends, sitting on a public beach that had been closed to the public amidst a state government shutdown. In a write-up for the (Newark, New Jersey) Star-Ledger, which published the photos, photographer Andrew Mills described how […]


When Social Media Bites Back

[By Nora Jacobs, Hennes Communications] Indiana Republicans have learned that social media is not as easy as it sometimes looks.  We suspect the individual who came up with the idea of generating support for healthcare reform by soliciting criticism of Obamacare on Facebook has spent some time in the woodshed as a result of this […]


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