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Are Your Employees Recording You, Too?

From Donald Scarinci, writing in The Observer: Omarosa Manigault Newman dominated the headlines when she released an audio recording that allegedly captures her firing by White House Chief of Staff John Kelly.  She made a separate recording of Lara Trump offering her another job, which Manigault Newman considered to be an offer of hush money, and she […]


What CEOs Should Know About Protecting Cyber Infrastructure

Edgard Capdevielle, writing in Chief Executive Magazine about cybersecurity, summed it up by stating, “To protect critical infrastructure and manage cyber risk associated with industrial operations, executives need to execute well across three dimensions: improve visibility, incorporate modern cyber defenses, and ensure preparedness in case an incident does occur.” The Department of Energy said, ““It […]


How Mayo Clinic Responded Directly to a Damaging News Report

By Carlin Twedt: No organization is immune from crises. A CNN report on Aug. 13 titled “Escape from Mayo Clinic” alleged that Mayo Clinic had held a patient against her will and refused her request to transfer to another hospital, an assertion that officials of the health care facility have strongly disputed. The crisis unfolded […]


Lanny Davis is More Proof That 2018 is Year of Lawyers Living Dangerously

From Jonathan Turley, writing for The Hill: For lawyers, it has been a year of living dangerously. The scandals swirling around Washington have left a pile of attorneys accused of false statements, leaks or other improper conduct. The latest casualty appears to be Lanny Davis, who just admitted to not only spreading a false story […]


Lessons From a School on Handling Social Media Crises

By Thom Fladung/Hennes Communications Whether in-person or virtual, the kids are still in school.  For the moment, however, this will be a class for the adults – and class is now in session on how to handle a social media crisis. On a Labor Day Sunday some time ago, the leadership team at a school […]


The Speed of Breaches and Other Bad News in Cybersecurity Incident Response

In this piece written for the D&O Diary, Paul Ferrillo, a partner in the New York office of the Greenberg Traurig law firm, examines the ways that an organization can respond well to a cyber incident. Years ago, when describing a “bad news” event, it was common to describe the situation to your colleague as […]


When A Video Isn’t The Whole Story

From Scott Simon at National Public Radio: We live in times of instant mass outrage. Someone does something, says something or is seen doing something and they can be demonized with a click. The next time you might be tempted, think of this: In the fourth inning of Sunday’s game between the Chicago Cubs and […]


How LeBron James Mastered the Media

From Bryan Curtis, writing in The Wringer: After Game 3 of the NBA Finals, reporters surrounded Kevin Love in the Cavaliers’ locker room. ESPN’s Brian Windhorst stood at the group’s outer edge. This is an advantage of working for the Worldwide Leader; Windhorst can tap into the company’s boom mics and hear the interviews from […]


The Cost of Recovering from Self-Inflicted Wounds

By Nora Jacobs, Hennes Communications   Those who have weathered crisis events within their organizations know that there are many costs the event can inflict – not including the heavy emotional and personal toll on those charged with responding to it.  Some costs, such as lost business, staff defections, fines and jail time can be […]


Crisis Management Requires Truth, Not Obfuscation

By Bruce Hennes, Hennes Communications There are some people who believe President Donald Trump and his closest advisers committed illegal acts by conspiring with Russian officials before and after the 2016 presidential election. Others believe the president and his advisers indeed had contacts with Russian officials, but that those contacts were benign and not criminal. […]


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