By Nora Jacobs, Hennes Communications For those of us who make a living helping clients communicate during crises, the last few weeks have been breathtaking as we’ve worked with organizations of all types to grapple with the arrival of COVID-19. We’ve moved from developing plans that anticipate a possible positive test result to creating communications […]
Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it. And if it’s an interview with a seasoned reporter, the stakes are even higher. You must be prepared to answer […]
By Bruce Hennes & Stephanie York, Hennes Communications We’ve all been inundated by the media with COVID-19 information, but what can you do to help your employees get through this crisis? The best thing you can do to prepare your team for whatever is about to come is to communicate, communicate and then communicate some […]
After the 2001 anthrax attacks – when white powder in envelopes sparked widespread panic – the Centers for Disease Control and Prevention created a 450-page manual outlining how U.S. leaders should talk to the public during crises. The CDC guidebook, with “Be first. Be right. Be credible.” on the front cover was developed by the […]
By Stanley McChrystal and Chris Fussell, writing in the March 24, 2020 edition of The New York Times: On Sept. 11, 2001, the job of every leader in the U.S. Special Operations community changed. In the ensuing years of fighting a highly complex, networked enemy, we redesigned how our organization communicated, shared information, made decisions […]
Written by Peter Sandman, this was written at the request of the Sunday Times of London for its March 15, 2020 edition – but not published. Nearly every journalist who contacts me about the COVID-19 coronavirus pandemic wants to talk about panic. I usually ask the reporter, “Do you know anyone personally who’s panicking?” The […]
By Ed Yong, writing for The Atlantic: Three months ago, no one knew that SARS-CoV-2 existed. Now the virus has spread to almost every country, infecting at least 446,000 people whom we know about, and many more whom we do not. It has crashed economies and broken health-care systems, filled hospitals and emptied public spaces. […]
By Thom Fladung/Hennes Communications The numbers are grim and grow more discouraging by the day. Tens of thousands of people are losing their jobs as businesses re-evaluate, retrench and dig in to adjust to a nationwide coronavirus shutdown. Companies and organizations from General Electric to the National Rifle Association to your favorite restaurant down the […]
By Howard Fencl, Hennes Communications The only thing certain about COVID-19 is uncertainty. That’s the primary challenge facing communicators as coronavirus clusters bloom and fatalities mount world-wide. But as Christopher Moore and John Kaag write in The Uncertainty Principle, “Humans crave certainty. We long to know what will happen, what to believe, and how to […]
Beyond the headlines and soundbites, the main effect from coronavirus seen thus far in the United States may be confusion. Who to believe. What to believe. And how best to prepare and think about this latest global threat right now. Here, we offer analysis and advice from the United States’ preeminent risk communication speakers and consultants, […]