Introduction by Bruce Hennes, Hennes Communications Founded in 1989, Hennes Communications initially served as a full-service public relations firm. The landscape shifted dramatically following the 9/11 attacks when we pivoted to crisis communications and crisis management, becoming one of the few North American firms dedicated exclusively to this niche. Whether introduced by a CEO […]
Mike Janko is a good friend and colleague for those of us at Hennes Communications. Mike is one of the toughest guys we know. He even smiles – sometimes. What we can’t understand is why he isn’t stoop-shouldered, given the responsibilities he carries, 24 hours a day, 7 days a week. Mike works for The […]
From Josh Dzieza, writing for The Verge… The internet is carried around the world by hundreds of thousands of miles of slender cables that sit at the bottom of the ocean. These fragile wires are constantly breaking — a precarious system on which everything from banks to governments to TikTok depends. This article highlights the […]
From our very good friend, Tony Jaques, Director of Issue Outcomes Pty Ltd, in North Melbourne, Australia… We all know and recognise them. Dial-a-quote CEOs and business leaders who love to be on TV and offer an opinion on every issue-of-the-day. Problem is they often mistake being provocative and controversial for making a thoughtful contribution to advancing […]
By Thom Fladung, Hennes Communications Today’s assignment: Search “crises and schools” in a Google news search. You’ll find 382,000 results. Here’s a quick headline sample: A Crisis of School Absences Mental health crisis in schools: 4 ways educators can take action Report: Schools Won’t Recover from COVID Absenteeism Crisis Until at Least 2030 Crisis In […]
by Howard Fencl, Hennes Communications A woman armed with an attitude and a smartphone is aggressively patrolling the halls of a county administration building taking video every step of the way. She refuses to identify herself to the county workers she confronts in public spaces in the building, yet she disrupts their workday barking incessant […]
The Poynter Institute for Media Studies is a non-profit journalism school and research organization in St. Petersburg, Florida. The school is the owner of the Tampa Bay Times newspaper and the International Fact-Checking Network. It also operates PolitiFact. In journalism circles, Poynter is considered to be a trusted source. So when Poynter publishes a headline like this it’s a […]
By Shahar Silbershatz for PRNews How much damage can a corporate crisis do? Quite a lot, it turns out. In 2018, The Economist looked at eight of the most notable crises from this century and found that the companies involved were worth, on average, 30% less today than they would have been had the crisis in question […]
By Eric Rose for PRNews This recent headline would make any crisis communicator cringe: “Amazon’s plans to advance its interests in California laid bare in leaked memo.” The story, which unfolded through a leaked internal memo, shed light on Amazon’s growth strategy in the Southern California region and its 2024 internal community outreach plans. As the […]
From our friend and colleague in Australia, Tony Jaques… Who should speak in a crisis? That deceptively simple question can help determine whether an organisation’s reputation is enhanced or irreparably damaged when things go wrong. And behind that question are two common errors in crisis management. The first error is the idea that “speaking with one voice” […]