Tabitha Moses, a doctoral candidate at Wayne State University, offers an interesting approach to communicating about COVID-19, with lessons for business leaders, too. We see this war reflected in the language that gets used by politicians, policymakers, journalists and healthcare workers. As the “invisible enemy” rolled in, entire economies halted as populations “sheltered in place.” […]
It shouldn’t be this hard. The rules of risk and crisis communications are fairly simple: Tell the truth. Tell it all. Tell it first. Tell it fast. If the situation – or the science – is likely to change as more research is done, warn people ahead of time. And keep repeating that warning. So […]
Achim Schmitt, Gilber Probst and Michael Tushman, writing for JuanRudolfo.com, offer an insightful look at nonprofit governance… Experienced chairpersons know that their success depends on how they walk the tightrope of being too involved or too remote in the company’s strategy execution. Yet when a crisis such as COVID-19 hits and the CEO transforms into […]
By Nora Jacobs, Hennes Communications Pre-COVID, few of our clients had ever experienced a crisis event with the potential to threaten the very existence of their organization. Now, almost everyone we talk to has had first-hand experience managing disruptions in supplies, sales, finance, staffing, production, logistics, communications, marketing and technology. Some organizations have emerged stronger […]
By Bruce Hennes, Hennes Communications Sexual misconduct, data theft, unfair labor practices, OSHA complaints, mergers & acquisitions, active shooters, layoffs, accusations, food tampering, employee fraud and product defects are just a few of the situations today’s CEOs face. It’s been said that an organization’s reputation is its largest uninsured asset – an asset that can […]
From Megan Graham at CNBC: KEY POINTS An advertiser boycott of Facebook is gaining steam, now counting Verizon and Unilever among its participants. Starbucks and spirits giant Diageo joined the campaign over the weekend. Analysts say these advertisers have the potential to influence more companies to join the boycott. The boycotts could prove promising for […]
As regular readers of this newsletter know, one of our regular correspondents is Peter M. Sandman, one of the world’s preeminent risk communications consultants. Another way we describe him to our clients is that he is our go-to guy when it comes to risk communications. Recently, Dr. Sandman was interviewed by Impact, a publication of […]
By Bruce Hennes, Hennes Communications EDITOR’S NOTE: On the morning of Monday, July 6, the SBA released a database with the names and information for all entities that received a PPP loan of $150,000 or more. You can download that list here. At this time, it is unclear if and when the names of those […]
From Greg Friese, writing for PoliceOne.com… t has been more than a week since mass protests and riots erupted in dozens of cities in the U.S. in response to the death of George Floyd. In the days that followed, public safety leaders expressed their grief for Floyd, condemnation of the four former officers, and discussed their […]
When the H1N1 Swine Flu vaccine became available ten years ago, at first the scientists and other public health experts said that pregnant women should immediately get the vaccine. Then they said it should be administered to those over 65 years of age, then it was anyone who was immunocompromised, with changing death projections and […]