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What Should Crisis Leadership Look Like?

Last week, The New Yorker placed an article online titled “What Should Crisis Leadership Look Like?” Prominently quoted in that article was Vice Admiral Peter Neffenger (Ret.), who was appointed in 2015 to lead the Transportation Security Administration (TSA), a position he held until January 2017. Before this he enjoyed a distinguished 34-year career in […]


Authory – Hundreds of Articles on Crisis Management & Crisis Communications

Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword.  So when you need an answer, when you’re looking for something […]


Practical Tips for Social Media Crises

Don’t miss this virtual session at the Ohio School Boards Association’s (OSBA) 2020 Capital Conference and Trade Show on Sunday, November 8, at 3:30 p.m. Learn best practices for effective crisis management on social media, including applying the fundamentals of effective crisis communications; using social media before the crisis; threat assessment and response; leveraging social […]


The Intersection of Media & The Law

Looking for CLE Credit Outside of Ohio? Unfortunately, we are not able to offer CLE credit outside of Ohio. However, it has been our experience that if you take the agenda and materials and submit them to the CLE Commission for your state, you have a good chance of getting CLE credit. Not an Attorney? […]


Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together

By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely […]


When a Leader Falls Ill: How to Communicate

From Nicole Shuman, writing for PRNews: A leader of a company or organization can serve as the quarterback when it comes to delivering a positive reputation to the public. While a leader does not always handle the nuts and bolts and day-to-day details of running a brand, he/she serves as a face for employees, customers, […]


5 Communication Lessons From The Harris-Pence Debate

From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]


You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill.

By Nora Jacobs, Hennes Communications Organizations often assume that having an up-to-date crisis communications plan on the shelf will ensure that responding to a crisis event will go smoothly as a result. If the plan was carefully researched and based on good knowledge of the organization, that may well be the case.  But there’s no […]


One More Crisis Communications Challenge For Educators: The 2020 Election

By Thom Fladung, Hennes Communications A few months into a school year unlike any other, administrators and teachers have been challenged to figure out: how to reopen safely; whether to have in-person classes, virtual classes or a hybrid; how to get students to and from school; whether and how to have sports and other extracurriculars […]


What is Executive Presence, and How Can You Strengthen It?

From our good friend, Marilyn Cavicchia, editor of Bar Leader, published by the American Bar Association Bar Services Division, comes this excellent article on executive presence, applicable to lawyers and non-lawyers: Executive presence—the way a person presents themselves and their ideas live or on video—“is much more important than it was 20 years ago,” according to […]


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