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Colonial Pipeline Incident: What Happened and Why It Matters

From David London, Managing Director at The Chertoff Group, writing for Homeland Security Today… On Saturday, May 8, Colonial Pipeline confirmed that its information technology (IT) systems were compromised by a ransomware attack. As a precaution, Colonial temporarily halted operational technology (OT) functions across four of its mainlines that transport gasoline, diesel, and jet fuel, stretching from […]


To Navigate the Dangers of the Web, You Need Critical Thinking – But Also Critical Ignoring

Sam Wineburg, Professor of Education and History at Stanford University, writing for The Conversation… The web is a treacherous place. A website’s author may not be its author. References that confer legitimacy may have little to do with the claims they anchor. Signals of credibility like a dot-org domain can be the artful handiwork of a Washington, […]


Lessons From the Pandemic: Gearing Up for the 2021-22 School Year

By Thom Fladung, Hennes Communications The title says “schools,” but everything below is applicable to all businesses, organizations and professional service firms. Congratulations, School Leaders. You survived 2020-21 – a school year unlike any other, featuring the continuation of a public health pandemic, the most hyper-charged political atmosphere in memory and social justice issues that […]


Lawyers & Outrage Management – Why Do Attorneys Usually Dislike Outrage Management? 

Regular readers of this newsletter know that one of our favorite writers and consultants is Dr. Peter M. Sandman. Creator of the “Risk = Hazard + Outrage” formula for risk communication, Peter Sandman is one of the preeminent risk communication speakers and consultants in the United States today, and has also worked extensively in Europe, […]


Misinformation, Disinformation and Hoaxes: What’s the Difference?

From Michael J. O’Brien and Izzat Alsmadi, writing for The Conversation… Sorting through the vast amount of information created and shared online is challenging, even for the experts. Just talking about this ever-shifting landscape is confusing, with terms like “misinformation,” “disinformation” and “hoax” getting mixed up with buzzwords like “fake news.” Misinformation is perhaps the […]


Annual Threat Assessment of the U.S. Intelligence Community – Office of the Director of National Intelligence

Next to Warren Buffett’s annual letter to stockholders, one of the most eagerly anticipated document every year is the Threat Assessment of the U.S. Intelligence Community.  From Wikipedia: This report is delivered at a hearing of the US Senate Select Intelligence Committee that has occurred each year since 2006, until 2020. Each hearing includes at least one […]


As Disney is Criticized for ‘Wokeness,’ Some PR Pros Like New Direction

From Sophie Maerowitz, writing for PR News… A Las Vegas man has gone viral for criticizing Disney World’s socially conscious updates to employee guidelines and its signature theme rides. In an opinion column for the Orlando Sentinel titled “I love Disney World, but wokeness is ruining the experience,” Jonathan VanBoskerck expresses his frustration with the theme park. […]


Why do Americans Share so Much Fake News? One Big Reason is They Aren’t Paying Attention, New Research Suggests

By Denise Marie-Ordway, writing for the Shorenstein Center on Media, Politics and Public Policy at the Harvard Kennedy School… Many Americans share fake news on social media because they’re simply not paying attention to whether the content is accurate — not necessarily because they can’t tell real from made-up news, a new study in Nature suggests. Lack of […]


New York Gov. Cuomo is the Textbook Example of How Not to Apologize

From Lisa Leopold, writing for The Conversation… New York Gov. Andrew Cuomo’s two apologies for alleged sexual misconduct are straight out of a master class in how not to say you’re sorry. The governor, who had become something of a celebrity during his nationally broadcast press conferences early in the coronavirus pandemic, is now embroiled in a sexual […]


Beware Humor on Social Media – the Joke May Be on You and Your Reputation

By Thom Fladung, Hennes Communications The funny thing about trying to be humorous on social media is that it’s too often not funny – and can be quite damaging. Exhibit 1: On March 8, Burger King United Kingdom posted this to Twitter: “Women belong in the kitchen.” On International Women’s Day. The motivation actually was […]


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