By Katie Paine for PRNews Anyone who has studied crisis communications knows, “he/she who speaks first owns the narrative.” Once bad news breaks, whether it is a self-inflicted crisis, accident or natural disaster, there’s a sequence that all crises follow. Something happens, the news media finds out about it and starts asking questions, and whoever […]
By Lisa Ann Pinkerton for PRNews As the dust settles on the failure of Silicon Valley Bank (SVB), ground zero might turn out to be a one-two punch of mishandled communications. First, there was a newsletter circulated by venture capitalists that may have begun an erosion of confidence. Second, TechCrunch reporter Connie Loizos called out its “convoluted press release that […]
By Candice Georgiadis for Fast Company Public relations is not mentioned in today’s business sphere without social media. Many see social media as a major driver of brand perception. It’s no wonder 33% of PR professionals rely on social media daily, while 17% use it weekly. For brands, 43% are more likely to make use of social […]
By Rosalyn Page for CSO Responses to recent cyber breaches suggest organizations can struggle to get the message right in the midst of an incident. While managing the communications around an incident is outside the direct purview of the CISO, having an existing communications plan in place is an essential element of cyber preparedness. “Communications […]
by Thom Fladung, Hennes Communications Whether in-person or virtual, the kids are still in school. For the moment, however, this will be a class for the adults – and class is now in session on how to handle a social media crisis. On a Labor Day Sunday some time ago, the leadership team at a school […]
By Bruce Hennes, Hennes Communications The past few years have been challenging for businesses around the world. From the COVID-19 pandemic to natural disasters and cyber-attacks, companies have faced a range of crises that have threatened their operations and reputations. A recent report by Capterra suggests that more than half of US businesses should be […]
By Howard Fencl, Hennes Communications It’s everywhere. You check your Twitter feed. Read a news website or the daily paper. Turn on Nightly News or NPR. It’s an unrelenting and punishing tidal wave of political news pounding us over and over again. The slightest new wrinkle in a political drama, the smallest blip on Wall […]
By Thom Fladung, Hennes Communications On January 1, sports gambling became legal in Ohio. The ringing of virtual cash registers has been deafening. Ohio led the nation on opening weekend, with 11.3 million online sports wagering transactions – 2 million more than New York, the nation’s top market, according to Bet Ohio. Axios Columbus, citing […]
By Bruce Hennes, Hennes Communications The Academy Awards ceremony is one of the most high-profile events in the entertainment industry, drawing millions of viewers from around the world. With a large audience and so many moving parts, it’s no surprise that the Academy of Motion Picture Arts and Sciences has created a “crisis team” to […]
By Eric Yaverbaum for O’Dwyer’s 2022 brought no shortage of high-profile crises for brands and celebrities alike. Under Elon Musk’s thumb, Twitter has been marred by continual controversy, including imposter Twitter accounts buying verified status and pretending to be brands—a subscription service that later relaunched with a higher price tag—and at one point, Musk even mentioning bankruptcy. From an […]