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What Succession Gets Right (and Wrong) about Communications

By Allison Braley for PRNews The role of a communications professional in pop culture is often reduced to a “fixer” who goes as far as hiding bodies (see: “Scandal“), a glorified party planner (see: “Sex and the City” or “The Hills”), or most commonly, a nameless, harried, go-between shouting “no comment” into an open mic. If […]


New App Can Be a Public Safety Guide During an Emergency

By Jim McKay for Government Technology As a firefighter, Andrew Leith used to teach the Community Emergency Response Teams (CERT) how to prepare for disasters. That morphed into teaching classes for the everyday citizen on being prepared — and that meant delivering the eye-opening news to most of them. He said he would ask the […]


Roundtable: Police PIOs Share Communication Strategies in the Aftermath of a School Shooting

By Police1 Staff In the unsettling aftermath of a school shooting, law enforcement agencies inevitably encounter inquiries from community members and local media outlets. These queries often surround the agency’s readiness to respond to such incidents should they occur within their jurisdiction. In this roundtable, we’ve collated firsthand advice and insights from experienced police PIOs […]


The Role of School Boards and Superintendents in Crisis Management

Introduction by Bruce Hennes, Hennes Communications Ensuring the safety of students is a collective responsibility, with school board members and superintendents playing a crucial role. In today’s world, where school safety is increasingly at stake, it is imperative that these leaders receive adequate crisis management training and share lessons learned to effectively address the challenges […]


Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting in Recognition of His Work in the Field of Crisis Communications

Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the few […]


Closures, Consolidations and Downsizings: Using Crisis Communications Principles to Share Bad News

By Nora Jacobs, Hennes Communications Executive Summary Business closures, consolidations and downsizings can be difficult decisions for organizations to make. These decisions can affect employees, clients, vendors, and local officials, and can have a significant impact on the reputation of the organization. To effectively communicate these decisions, a comprehensive communication strategy is necessary, much like […]


The Cancel Culture Curse: From Rage to Redemption in a World Gone Mad

By Bruce Hennes, Hennes Communications Cancel culture is a movement aimed at ostracizing, discrediting and “deplatforming” individuals and companies for behavior or transgressions deemed offensive.  According to Wikipedia, cancel culture is a controversial topic that exacerbates political polarization, with arguments from two opposing sides.  One side argues that it gives a voice to marginalized communities […]


Lessons On How Not to Act During A Press Conference

By Arthur Solomon for PRNews The indictment of former president Donald Trump provides a lesson that young PR pros should remember: Like other powerful CEOs of Boeing, BP and Wells Fargo, to name a few, all the best PR minds combined can’t save a person or entity from the judgments of the public or law […]


Speak First or Forever Lose your Crisis Message

By Katie Paine for PRNews Anyone who has studied crisis communications knows, “he/she who speaks first owns the narrative.” Once bad news breaks, whether it is a self-inflicted crisis, accident or natural disaster, there’s a sequence that all crises follow. Something happens, the news media finds out about it and starts asking questions, and whoever […]


Silicon Valley Bank: A Masterclass in How Not to Handle a Crisis

By Lisa Ann Pinkerton for PRNews As the dust settles on the failure of Silicon Valley Bank (SVB), ground zero might turn out to be a one-two punch of mishandled communications. First, there was a newsletter circulated by venture capitalists that may have begun an erosion of confidence. Second, TechCrunch reporter Connie Loizos called out its “convoluted press release that […]


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