From The Wall Street Journal & Deloitte: Engaging employees can have a significant impact on an organization’s ability to anticipate, prepare for and respond to an incident. Nonetheless, nearly one-third (29.8%) of respondents in a recent poll of more than 3,900 professionals believe that employees may be the most overlooked stakeholder when their organization is […]
From our colleague, Richard Levick: Yahoo!’s announcement late last year that it had been victimized by not one but two separate data breaches was the Gettysburg of corporate cyber attacks – the biggest battle yet waged. The first attack, which occurred in 2014, impacted more than 500 million Yahoo! user accounts, while the second assault, […]
By Hennes Communications Welcome to the Golden Age of confirmation bias. An ancient phenomenon, confirmation bias — the tendency of people to seek out information and points of view they agree with – has references stretching back to Greek historians. As we wrote about a year ago, confirmation bias and its close cousin “the backfire […]
[by Howard Fencl, Hennes Communications] I don’t want to use the “T” word in this post – there are far too many hand-wringers out there opining about White House bombast and its daily Twitter fusillade. Here’s a “T” word that’s far more important: Truth. What’s happening to it? News anchors and reporters recoiled in horror […]
From The Wall Street Journal Risk & Compliance Journal and Deloitte: At what point does business-as-usual turn into a corporate crisis? It’s not always clear, and executives might treat the first signs of a crisis—not realizing the magnitude—with complacency. Confounded by stress responses and human behavioral factors, an organization can lose precious time if executives […]
By Fiona Parker & Alec Peck: Data breaches are now so common that it’s hard to keep up. In any given week there are reports of attacks across all sectors and geographies. At the time of writing the Yahoo! data breach could potentially involve up to a mind boggling 1 billion users. By the time […]
Brian Feldman writes: Among myriad concerns surrounding a Donald Trump presidency, somewhere right in the center of the list — maybe just slightly closer to the bottom than the top in terms of importance — is his relation to the press. Or more accurately: the way in which he uses it. Depending on whom you […]
[by Howard Fencl] There’s no question every tweet President Trump sends in his ongoing Twitter micro-eruptions are micro-analyzed by media and the public alike. Trump shoots from the hip, followers knee-jerk. Supporters cheer, resisters anguish. Wall Street frets. World leaders worry – some cancel scheduled Washington meetings. As a business mogul, Trump mastered social media […]
[By Thom Fladung, Hennes Communications] The internet has democratized communications, allowing for a free flow of information unlike anything we’d ever imagined. The power once exclusive to big publishers and media moguls now is held by individuals, who can reach thousands of readers in an instant. And you can thank Section 230 of the Communications Decency […]
[By Stephanie York, J.D., Hennes Communications] Companies and other organizations limit liability by insuring most, if not all, of their assets: buildings, furniture, vehicles, the health of employees, the health of visitors and more. And while some insurance policies now offer “crisis communications coverage,” allowing the insured to engage the services of a specialized firm like […]