From Government Technology: The current pandemic has provided many examples of effective and not-so-effective communications strategies. Here are four pitfalls to avoid, and five proven strategies to keep the public informed and engaged. WHY ‘MEANING-MAKING’ MATTERS In every crisis, it is essential that government and public-sector leaders provide a compelling story. A good crisis narrative […]
From ContinuityCentral.com: In an interview-style article, experts from the Institute of Operational Risk and Institute of Risk Management discuss COVID-19 and how the risk management profession is reacting. Participants: Carolyn Williams, CMIRM, Director of Corporate Relations, Institute of Risk Management and Dr Jimi Hinchliffe, SIRM, Chairman, England and Wales Chapter Institute of Operational Risk. Question: Is the coronavirus likely […]
From Cleveland Magazine and it’s Community Leader publication, Northeast Ohio leaders discuss the right prescription for the region’s recovery. Those quoted in the article include Dr. Tomislav Mihaljevic, president and CEO of the world-renowned Cleveland Clinic; David Gilbert, president and CEO of Destination Cleveland; Jon Park, founding CEO of Westfield Bank; Bill Koehler, CEO of Team NEO; Jon Pinney, managing […]
We’re all still fully engaged fighting the invisible threat of COVID-19 on every level. How do you communicate your phased re-opening? https://www.facebook.com/CrisisComm/videos/2665989107013986/
The Exercise of Leadership as COVID-19 Rages The legal profession attracts a large number of individuals with the ambition and analytic capabilities to be leaders, but frequently fails to develop other qualities that are essential to effectiveness. – Deborah Rhode, Lawyers as Leaders Lawyers are in the anomalous position of serving as leaders but generally […]
In this short Ashland University Professional Learning Podcast, Dr. David Silverberg interviews Thom Fladung, managing partner of Hennes Communications, one of the few firms in North America focused exclusively on crisis management and crisis communications. Fladung is also the former managing editor of The Plain Dealer and Detroit Free Press. To listen to Thom talk […]
[by Howard Fencl, Hennes Communications] We’re all still fully engaged fighting the invisible threat of COVID-19 on every level. We’re trying to keep ourselves from getting it. We’re trying to keep our families safe. And for companies deemed non-essential, we’re trying to conduct some semblance of business while kids, cats and dogs Zoombomb our virtual […]
From Michael Kling, writing for Glean. Public relations experts and other commentators point to New York Gov. Andrew Cuomo’s COVID-19 communications as an example of how leaders should speak to the public during a crisis. Business leaders and PR professionals can examine Cuomo’s press conferences for several crisis communications lessons. While the New York governor […]
From our good friend and colleague, David Wolowitz. With the advent of the COVID-19 pandemic, most schools have instituted remote learning. We are fortunate that so many schools and families have access to the technology to make this possible. Not surprisingly, the sudden and unexpected shift to remote learning comes with many challenges. One particular […]
Don’t be put-off by the title. No matter who you are or who you’re talking to, you’ll find some excellent tips below. From Mary Beth Nierengarten, writing for ENT Today. As the numbers of people infected and dying from COVID-19 grow, so do fear and apprehension about what lies ahead. Clear, effective communication to help […]