By Claudia Pritchitt for Professional Planner If you were looking for a prime example of how not to manage crisis communications – look no further than Optus. Since the news of its data leak broke Optus has failed at every turn to communicate adequately with impacted customers, with government agencies trying to assist, and with media reporting […]
Trust is key for combatting a pandemic or other public health emergency. Trust is predictive of how people are going to take in information and act on that information. Trust is incredibly difficult to earn but so easy to lose. Here, you’ll find a list of guiding principles for crisis communication. Photo […]
Here’s a list of ten things this writer has observed women lawyers don’t know or do as in-house counsel that their male counterparts seem to do quite well. It is her belief that, over time, this has resulted in a widening of the gap between them, and, if women in-house counsel focus on these ten […]
By Thom Weidlich for PRCG | Haggerty LLC Talk about a reputational challenge. The heat keeps turning up on ex-NFL quarterback Brett Favre. As part of a larger scandal, he’s alleged to have pressured Mississippi officials to turn over $8 million in welfare funds for his pet projects, including a volleyball stadium at his alma […]
By Nicole Schuman for PRNews It takes a pretty big event to close a national institution like Waffle House. Especially when it has its own disaster meter. Coined the “Waffle House Index,” it is not an official metric, yet government agencies such as FEMA use it. Unfortunately, Hurricane Ian challenged the index this week, causing […]
By Tina Reed for Fierce Healthcare A study from the Centers for Disease Control and Prevention found that social media could have been better harnessed to provide timely and effective communication to the public before and after the accidental alert was sent out. The researchers said the incident showed the importance of improving messaging during emergency risk communications to address the […]
By Amy McClurg for Thompson Hine Maybe you were lucky and opposing counsel was able to delete the inadvertent email you sent her before she read what would have inevitably blown your whole case. But what about for those lawyers who were not so fortunate? Did you commit malpractice? Do you anticipate hearing from disciplinary […]
Precision can be described as the quality, condition or fact of being exact and accurate. Precision is essential, precision is intricate, and precision is beautiful; more than anything else, precision is necessary. […]
By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]
By Kamyar Naficy, Founder and Principal, KNECTCOMMS, for International Banker Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if […]