From the RIPS Law Librarian Blog Years ago, at an on-campus interview, questioning librarians asked me if I realized there was a typo in my resume. Decades before spell check and Grammarly, it was easy and common to see typos of various sorts in all types of documents. My mistake of only one letter created […]
By Thom Fladung, Hennes Communications So far in 2022, as of the end of September, Hennes Communications had worked with dozens of schools, school districts and other education organizations. Our work involved serious issues and potential controversies including: Sexual misconduct allegations involving teachers Sexual misconduct allegations involving students Tense labor negotiations Superintendents facing no confidence […]
Detect, Deny, Deduce, Debate, Decide, Do, Drive, Deliver and Divulge Kevin Laub was in the South Tower of the World Trade Center on 9/11 when the North Tower was struck by the first plane. Despite being told there was nothing to worry about, followed by instructions to stay in-place and the inertia and paralysis of […]
Introduction by Nora Jacobs, Hennes Communications Over the years, we’ve helped a number of organizations announce management transitions involving their CEO – a change that, even when well-planned – requires carefully crafted communications in order to minimize distractions, concerns and disengagement among stakeholders. Most often, we work closely with the board chair and board leadership […]
By Claudia Pritchitt for Professional Planner If you were looking for a prime example of how not to manage crisis communications – look no further than Optus. Since the news of its data leak broke Optus has failed at every turn to communicate adequately with impacted customers, with government agencies trying to assist, and with media reporting […]
Trust is key for combatting a pandemic or other public health emergency. Trust is predictive of how people are going to take in information and act on that information. Trust is incredibly difficult to earn but so easy to lose. Here, you’ll find a list of guiding principles for crisis communication. Photo […]
Here’s a list of ten things this writer has observed women lawyers don’t know or do as in-house counsel that their male counterparts seem to do quite well. It is her belief that, over time, this has resulted in a widening of the gap between them, and, if women in-house counsel focus on these ten […]
By Thom Weidlich for PRCG | Haggerty LLC Talk about a reputational challenge. The heat keeps turning up on ex-NFL quarterback Brett Favre. As part of a larger scandal, he’s alleged to have pressured Mississippi officials to turn over $8 million in welfare funds for his pet projects, including a volleyball stadium at his alma […]
By Nicole Schuman for PRNews It takes a pretty big event to close a national institution like Waffle House. Especially when it has its own disaster meter. Coined the “Waffle House Index,” it is not an official metric, yet government agencies such as FEMA use it. Unfortunately, Hurricane Ian challenged the index this week, causing […]
By Tina Reed for Fierce Healthcare A study from the Centers for Disease Control and Prevention found that social media could have been better harnessed to provide timely and effective communication to the public before and after the accidental alert was sent out. The researchers said the incident showed the importance of improving messaging during emergency risk communications to address the […]