Thom Fladung, Hennes Communications Spotify, the streaming service that provides music and podcasts to hundreds of millions of users, has lately been providing a different service: A guide to mishandling a reputational crisis. For almost a month now, Spotify has lurched from one thorny situation to another centered on the popular “Joe Rogan Experience” podcast, […]
By Seth Arenstein, PR News… PR pros hope there are few evenings like last night (Jan. 24). Relying on anonymous sources, CNN’s Oliver Darcy reported that CBS approached erstwhile MSNBC and NBC star Brian Williams with a job offer. Twice Williams was pitched on anchoring “The CBS Evening News.” Rehabilitated on MSNBC’s “11th Hour,” Williams left that post last month. Officially […]
By Bruce Hennes, Hennes Communications If you’ve ever attended one of our seminars on crisis communications, we often talk about the power of apology. Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the […]
Do you remember the 2009 swine flu pandemic, also referred to by the media as the H1N1 flu? I remember two things quite distinctly: As this flu crossed borders, infecting 700 million to 1.4 billion people — or 11 to 21 percent of the global population of 6.8 billion at the time — thankfully, the […]
By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information. That’s also when damaging misinformation and […]
From Sophie Maerowitz, writing for PR News… Yesterday (Oct. 31), White House Press Secretary Jen Psaki disclosed that she contracted COVID-19. In a statement posted to Twitter and published by the Associated Press, Psaki shared the circumstances of her positive COVID test result, as well as the actions she has taken since. The timing and content of Psaki’s […]
From Adrian J. Rivera, writing for The New York Times… Every so often, something so awful and senseless happens that it’s hard to fully absorb it. An apartment building collapses as residents sleep within. A movie star’s prop gun fires a real bullet on a film set, killing a young mother. A concert crowd morphs […]
By Stephanie York, JD, Hennes Communications Q: Why should a local school district, an independent or parochial school reach out to a crisis communications firm? A: Quick – What’s the single highest priority for a superintendent, head or board president? It’s not education. It’s safety. And just one part of that safety net is making […]
If your organization is grappling with conflicting thoughts about whether or not to mandate that all of your employees get vaccinated as a condition of employment, we urge you to carefully read the article below. Risk communications concerns itself with making risk comprehensible and relatable to other risks, how to pay appropriate respect to […]
From Rae Ringel, writing in the Harvard Business Review… Three days in the office, two working from home? Or two weeks in the office, then two at home (or some other, more alluring remote locale)? Everyone in all the time, like in 2019? These are some of the options leaders are considering as they grapple […]