In the seminars we teachabout crisis communications, we often talk about the fact that what you say may be less important than how you say it. “How you say it” also includes the way you look. Ukranian President Zelensky purposely chose not to wear a suit and tie for his recent visit to Washington, DC. […]
By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
By Abigail Greenheck for PRNews Leaders must communicate effectively in all situations—whether with teams, other leaders, key stakeholders or media. However, not all leaders receive proper training and communicating might not come naturally. Part of the communicator’s job is helping leaders develop skills so they can convey authenticity, confidence and clarity. Communication training empowers leaders […]
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
By Evan Nierman for Forbes… Reviews can make or break a business, but whether the effect is good or bad hinges on how the business owner reacts. Learning to navigate a complex maze of positive and negative comments can be tricky business. Say the wrong thing and your problems get worse. But finesse a difficult situation […]
By Bill Murphy Jr. for Inc…. Small talk. It’s a challenge. It’s even harder now, after so many people have scaled back their human interactions during the pandemic. However, we have some good news. Small talk fills an important need, and it turns out that you can learn to make it come more naturally, and even […]
From Elaine Godfrey, writing in The Atlantic – Frank DeAngelis, the former principal of Columbine High School, wears two silver medallions around his neck at all times: a crucifix and a Virgin Mary pendant. He wears them because they keep him tethered to reality. Every time DeAngelis hears about a mass shooting in America, he […]
By Thom Fladung, Managing Partner, Hennes Communications, and Terry R. Derden, Chief Legal Advisor, Ada County Sheriff’s Office, Idaho One of the worst phone calls for any sheriff or chief is learning they have an officer down or that an officer took someone’s life. Most law enforcement executives have a solid plan for the immediate […]
By Harshita Chandgothia for ASA Institute for Risk and Innovation – In this digital age, the number of ways to disseminate information has grown exponentially over the last two decades. The internet has gone from an era of Netscape browsers and dial-up connections to an infinite hydra of constantly updating social media sites, with thousands […]
By Edward Segal for Forbes – News that England’s National Health Service said that it will establish war rooms to help prepare for and respond to the impact of the coming winter underscores the important role the command centers can play in managing crises. “These centers will be expected to manage demand and capacity across the entire country by […]