For decades, animal-rights activists have gone after SeaWorld and its Orca entertainment and breeding programs. And for years, SeaWorld has fought-off those activists, in the Court of Law, as well as the Court of Public Opinion. Rather than continue to fight in those two courtrooms, SeaWorld did a dramatic turnabout, announcing in full-page print and television […]
Hennes Paynter Communications, one of the few firms in the U.S. focused exclusively on crisis communications and reputation management, is now Hennes Communications. The firm also offers litigation communications and media training services to its clients that are “on trial” in the Court of Public Opinion. The change follows the departure of former partner Barbara Paynter, […]
Frequently, Hennes Communications is engaged by an organization to help explain policies, procedures and situations put in place to address past miscommunications, disputes or illegal activities. One example: a manager found manufacturing bombs in his office (as you might imagine, this was definitely contrary to corporate policy). If humans do it, we’ve probably seen it. Almost […]
[by Nora Jacobs] Over the years, we’ve spoken to countless clients about the crisis threats their organizations might face. Many willingly accept that their business might be struck by an act of God — tornados, floods and fires most often come to mind. But a surprisingly large number of clients seem to feel immune to […]
[by Bruce Hennes] According to Reputation Dividend, a company that helps quantify the economic value of reputation for publicly held businesses, few CEOs would argue that their corporate reputation isn’t one of their company’s most precious assets. Giving thought to the difference between ‘brand’ and ‘reputation,’ Sandra Macleod writes, “The value and importance of a […]