Introduction by Bruce Hennes, Hennes Communications Hennes Communications was founded in 1989 as a full-service public relations firm. In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]
By Nora Jacobs, Hennes Communications For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]
By Melody Wilding for Harvard Business Review Picture it — you’re on a call with a few colleagues and your boss, discussing a project you’re heavily involved with. Although you have thoughts to share, you can’t seem to get a word in edgewise. Dialogue ping-pongs between your manager and coworkers until the meeting ends. […]
By Ernie Smith for Associations Now Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]
By Carol Kinsey Goman, Ph.D., for CommPro In 2002, a Stanford University professor made audiotapes of physicians and their patients in session. Half of the doctors had been previously brought to court for malpractice. She then played the tapes for her students, who were able to determine which physicians had been sued. But here’s the […]
By Allie Volpe for Vox Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]
Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the 2022 Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the […]
By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens. We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]
By William Flynn for Industry Dive While the article cited below was written for the grocery industry, it’s good advice for any company or organization. The writer, William Flynn, is a former principal deputy assistant secretary of the Department of Homeland Security’s Office of Infrastructure Protection and former assistant commissioner of the New York City […]
It’s a simple fact: Controversies today are tried in the Court of Public Opinion more often than the Court of Law. News now breaks first on social media, with traditional media sweeping Twitter, Facebook and YouTube for leads. Whether your organization is immersed in crisis or dealing with a hot-button issue, your news can quickly […]