Detect, Deny, Deduce, Debate, Decide, Do, Drive, Deliver and Divulge Kevin Laub was in the South Tower of the World Trade Center on 9/11 when the North Tower was struck by the first plane. Despite being told there was nothing to worry about, followed by instructions to stay in-place and the inertia and paralysis of […]
Introduction by Nora Jacobs, Hennes Communications Over the years, we’ve helped a number of organizations announce management transitions involving their CEO – a change that, even when well-planned – requires carefully crafted communications in order to minimize distractions, concerns and disengagement among stakeholders. Most often, we work closely with the board chair and board leadership […]
By Claudia Pritchitt for Professional Planner If you were looking for a prime example of how not to manage crisis communications – look no further than Optus. Since the news of its data leak broke Optus has failed at every turn to communicate adequately with impacted customers, with government agencies trying to assist, and with media reporting […]
Here’s a list of ten things this writer has observed women lawyers don’t know or do as in-house counsel that their male counterparts seem to do quite well. It is her belief that, over time, this has resulted in a widening of the gap between them, and, if women in-house counsel focus on these ten […]
By Nicole Schuman for PRNews It takes a pretty big event to close a national institution like Waffle House. Especially when it has its own disaster meter. Coined the “Waffle House Index,” it is not an official metric, yet government agencies such as FEMA use it. Unfortunately, Hurricane Ian challenged the index this week, causing […]
By Kevin Collier for NBC News The biggest election disinformation event of the 2022 midterm primaries was not an elaborate Russian troll scheme that played out on Twitter or Facebook. It was some text messages. The night before Kansans were set to vote on a historic statewide referendum last month, voters saw a lie about how […]
By Dina Gerdeman for Working Knowledge Women make up more than half of the labor force in the United States and earn almost 60 percent of advanced degrees, yet they bring home less pay and fill fewer seats in the C-suite than men, particularly in male-dominated professions like finance and technology. This gender gap is […]
By Amy McClurg for Thompson Hine Maybe you were lucky and opposing counsel was able to delete the inadvertent email you sent her before she read what would have inevitably blown your whole case. But what about for those lawyers who were not so fortunate? Did you commit malpractice? Do you anticipate hearing from disciplinary […]
By Kamyar Naficy, Founder and Principal, KNECTCOMMS, for International Banker Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if […]
By Harriet Lerner Ph.D. for Psychology Today I’ve been studying apologies—and the people who can’t give them—for more than two decades. But you don’t need to be an expert on the subject to recognize when a bad apology flattens you. Here’s a list of the nine essential ingredients of a true apology. The next time you […]