By Dina Gerdeman for Working Knowledge Women make up more than half of the labor force in the United States and earn almost 60 percent of advanced degrees, yet they bring home less pay and fill fewer seats in the C-suite than men, particularly in male-dominated professions like finance and technology. This gender gap is […]
By Amy McClurg for Thompson Hine Maybe you were lucky and opposing counsel was able to delete the inadvertent email you sent her before she read what would have inevitably blown your whole case. But what about for those lawyers who were not so fortunate? Did you commit malpractice? Do you anticipate hearing from disciplinary […]
By Kamyar Naficy, Founder and Principal, KNECTCOMMS, for International Banker Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if […]
By Harriet Lerner Ph.D. for Psychology Today I’ve been studying apologies—and the people who can’t give them—for more than two decades. But you don’t need to be an expert on the subject to recognize when a bad apology flattens you. Here’s a list of the nine essential ingredients of a true apology. The next time you […]
Introduction by Bruce Hennes, Hennes Communications Hennes Communications was founded in 1989 as a full-service public relations firm. In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]
By Nora Jacobs, Hennes Communications For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]
By Melody Wilding for Harvard Business Review Picture it — you’re on a call with a few colleagues and your boss, discussing a project you’re heavily involved with. Although you have thoughts to share, you can’t seem to get a word in edgewise. Dialogue ping-pongs between your manager and coworkers until the meeting ends. […]
By Ernie Smith for Associations Now Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]
By Carol Kinsey Goman, Ph.D., for CommPro In 2002, a Stanford University professor made audiotapes of physicians and their patients in session. Half of the doctors had been previously brought to court for malpractice. She then played the tapes for her students, who were able to determine which physicians had been sued. But here’s the […]
By Allie Volpe for Vox Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]